Guest Relations Specialist | Weekends Off | Apollo Beach
About The Position
The Guest Relations Specialist serves as a primary point of contact for guests investing in vehicle service, building customer relationships and providing excellent customer service. The role includes checking guests in and out, answering calls, scheduling appointments, and providing safe transportation to and from the shop in a branded shuttle vehicle. The specialist helps guests enter and exit the shuttle and keeps it clean and comfortable. The position also supports shop operations through parts handling, errands, facility upkeep, clerical tasks, and other duties as assigned. The role is at a locally owned and operated Christian Brothers Automotive location in Apollo Beach, Florida, and follows a Monday through Friday schedule from 7:00 a.m. to 6:00 p.m.
Requirements
- Strong interpersonal skills to communicate effectively with staff, vendors, and guests.
- Valid state driver's license.
- Meet required insurance driving-record parameters.
- Enjoy a fast-paced environment and a team-oriented workplace.
- Proficiency with Microsoft Office Suite or related software.
- Dependability for the Monday through Friday, 7:00 a.m. to 6:00 p.m. schedule.
- Ability to occasionally lift or move up to 50 pounds.
- Ability to sit, stand, walk, talk, and hear frequently; occasionally balance, stoop, kneel, or crouch; and meet the stated vision requirements.
Responsibilities
- Learn automotive repair service terminology and processes.
- Check guests in and out.
- Answer phone calls and schedule appointments.
- Provide safe shuttle service for guests in the branded vehicle while following traffic laws and safety regulations.
- Greet guests, assist them getting in and out of the shuttle, and help ensure the shuttle is clean and comfortable.
- Treat guests with respect and a heart consistent with Christian Brothers.
- Assist with receiving and processing incoming and outgoing parts and perform other errands as needed.
- Keep the facility clean and organized.
- Assist team members with clerical tasks, including accounts receivable and filing paperwork.
- Direct, coordinate, and participate in guest service activities according to workload.
- Serve as a community ambassador by creating authentic relationships and partnerships.
- Follow safety policies and procedures.
- Perform other duties as assigned.
Benefits
- Up to $55,000 annually for the most qualified applicants.
- Flexible schedule available.
- Closed every weekend.
- Employer-paid financial wellness program and app, SmartDollar and EveryDollar.
- Weekly team lunches.
- Employee appreciation events.
- Employee Point Store access to redeem training points for swag and rewards.
- Continuous training through the CBA Flywheel Learning System.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
