Guest Relations Representative, Full Time

Iredell Memorial Hospital Incorporated • Statesville, NC

4d

About The Position

The Guest Relations Representative greets, directs, and checks in visitors, outpatients, and vendors in a courteous, professional, and efficient manner. The role also answers incoming phone calls, transfers calls to appropriate parties, pages providers and other on-call personnel upon request, announces and re-announces emergency procedures and calls, and assists with outgoing calls.

The schedule is Monday through Friday, 12:00 PM to 8:30 PM, with rotating weekends.

Requirements

• High school diploma or equivalent required.
• Excellent verbal and written communication skills.
• Proficiency in Microsoft Office, especially Excel.
• Ability to multitask and remain calm under pressure.
• Professional demeanor and appearance.
• Ability to work independently and as part of a team.
• Ability to pass the basic FIT test for the position and perform the listed physical activities, including walking, kneeling, standing, pushing, pulling, bending, stooping, reaching, and sitting for extended periods.
• Ability to lift and carry up to 30 pounds.

Nice To Haves

• Prior experience in customer service, hospitality, or a healthcare setting.
• Bilingual Spanish proficiency, including the ability to understand and communicate with Spanish-speaking individuals and to read and write Spanish proficiently.

Responsibilities

• Greet, direct, and check in visitors, outpatients, and vendors.
• Answer incoming phone calls and transfer calls to the appropriate parties.
• Page providers and other on-call personnel upon request.
• Announce and re-announce emergency procedures and calls.
• Assist with outgoing calls.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED