Guest Relations Assistant

Atlas Restaurant Group•Wilmington, DE

12d•$0 - $25•Onsite

About The Position

The Guest Relations Assistant will respond to guest questions and follow up to ensure their requests are met to their satisfaction. This role involves supplying guests with information about the establishment and contacting the appropriate individual or department as necessary to resolve guest requests. The position requires collaboration with management to develop and carry out ideas and procedures, set goals for continuous performance improvement, and ensure work tasks are completed on time and meet quality standards. The assistant must adhere to all company policies and procedures, maintain a clean and professional appearance, and protect company assets and guest/coworker privacy. Key duties include welcoming and acknowledging guests according to company standards, anticipating and addressing service needs, assisting individuals with disabilities, and thanking guests with appreciation. The role also involves speaking clearly and professionally, preparing and reviewing written documents accurately, developing positive working relationships, supporting team goals, and responding appropriately to employee concerns.

Requirements

Exceptional communication and interpersonal skills
Self-starter with the ability to work both independently and collaboratively in a team environment
Excellent organizational skills with a strong attention to detail
Effective time management and multitasking skills
Maintain a professional demeanor with the ability to interact with and engage individuals of all personality types
Demonstrate a basic understanding of marketing and promotional activities
Willingness to take direction and effectively implement feedback
Ability to handle confidential information with discretion
High school diploma or equivalent required.
Minimum of 1-year experience in a high-volume hospitality role.

Responsibilities

Respond to any questions from guests and follow up with guests to ensure their requests have been met to their satisfaction.
Supply guests with information regarding the establishment.
Contact an appropriate individual or department as necessary to resolve guest requests.
Collaborate with management to develop and carry out ideas and procedures and set goals to continuously improve performance.
Ensure work tasks are completed on time and that they meet appropriate quality standards.
Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional.
Maintain confidentiality and protect company assets; protect the privacy and security of guests and coworkers.
Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation.
Speak with others using clear and professional language; prepare and review written documents accurately and completely.
Develop and maintain positive working relationships with others; support the team to reach common goals; listen and respond appropriately to the concerns of other employees.