Guest Relations Assistant (3P - 11:30P)

WVU Medicine

2d • Onsite

About The Position

The Guest Relations Assistant maximizes patient, family physician, and community satisfaction by obtaining and communicating accurate information while understanding the interconnectivity of departments.

Requirements

• High school Diploma or equivalent.
• One (1) year experience with face-to-face communication with customer service interactions.
• Must maintain a professional appearance while demonstrating exceptional communication skills (i.e. verbal, non-verbal and listening).
• Ability to be scheduled for work based on operational needs of the hospital.
• Possesses the ability to deal tactfully and harmoniously with guests.
• Must be highly motivated, dependable and organized
• Must be able to demonstrate good judgment, maturity and a tactful, assertive personality
• Ability to establish good communication with patients, family members, staff members and the community
• Demonstrates knowledge of and follows correct chain of command in handling challenges and issues, including crisis situations
• Ability to organize and prioritize time and tasks to achieve a well-coordinated work effort and to effectively meet work schedules including an ability to integrate multiple factors which may have an impact on patient care
• Knowledge of Medical Terminology.
• Basic Computer Skills.

Nice To Haves

• Possess the ability to mentor and train employees to job duties

Responsibilities

• Demonstrates behavior consistent with WVU Medicine – Values, Mission, Vision and Operational Model. Abides by the Standards of Performance, Dress Code, and all applicable hospital policies.
• Responsible for the screening of all patients, visitors, vendors before entry into the facility and directing to the appropriate locations of service.
• Works in an anonymous environment with minimal supervision.
• Demonstrates critical thinking in activating Hospital Emergency Response in emergent situations.
• Identifies and utilizes the appropriate resources to deal with conflict, while demonstrating the competency of composure and command skills to ensure timely resolution to issues presented.
• Demonstrates ability to perform and completes yearly competencies.
• Knowledge of or willing to learn locations and an overview of the departments of the organization.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED