Guest Relations Advisor

Perspire Sauna Studio of Downtown Brooklyn•New York, NY

1d•$17 - $21•Onsite

About The Position

Perspire Sauna Studio Downtown Brooklyn is on a mission to bring the benefits of infrared saunas to one of New York's most exciting and fastest-growing neighborhoods. This is a brand-new location — the first of its kind in the area. Be a Founding Employee: Get in on the ground floor. You'll play a pivotal role in shaping our culture, processes, and future success from day one. Our culture is rooted in personal integrity, elevated hospitality, genuine connection, and accountability. We are looking for an empowered, highly organized part-time (25-30 hours weekly) Guest Relations Advisor who leads with energy and takes real pride in the team and space they're a part of.

Requirements

Hospitality Experience: 3+ Years in a high end spa, hotel, retail or related hospitality field required
Sales Skills: Proven experience working in an environment with KPIs, sales goals and consultative upselling
Warm and Attentive Presence: Experience within a proactive high-touch environment where recommendations are seamlessly woven into the guest experience
Heart and Energy: A genuine desire to promote positivity and provide exceptional service
Clear Communication: Exceptional written and verbal communication skills with sharp attention to detail, prior experience with internal reporting and familiarity with Google Suite is a plus
Active Listening: Strong ability to listen intently, capture intricate guest preferences and document details thoroughly to ensure zero communication gaps
Proven Track Record: A verifiable history of excellent attendance and prior sales experience
Team-First Attitude: A consistently awesome team-player attitude
Flexible Availability: Evening and weekend availability is a must

Nice To Haves

Familiarity with Google Suite

Responsibilities

Sell with Conviction: Confidently present the science-backed benefits of Infrared Saunas, and upsell memberships and sauna packages to drive recurring revenue and long-term brand loyalty
Build Relationships and Convert Leads: Engage in proactive community outreach and respond to inquiries to book new members
Lead Tours: Conduct immersive, high-touch studio tours for prospective guests
Know Your Guest: Review guest profiles, preferences, and histories prior to arrival to prepare personalized welcomes and tailored amenities
Guide the Experience: Help guests navigate services with expert knowledge; Customize their sessions, services, enhancements, and wellness packages to align with their specific goals
Represent the Brand: Act as a face of the brand at off-site activations (e.g. like-minded wellness oriented businesses, luxury hotel partnerships, or pop-up trunk shows, etc), engaging potential clients and booking future appointments
Support the Team: Function as a member of the studio team through miscellaneous tasks and daily operations including sales and back-of-house duties
Own the Floor: Curate and maintain a flawless front of house environment that reflects our luxury brand standards
Turn Rooms with Care: Promptly turn over sauna rooms between guests ensuring proper housekeeping standards are met and prepped for the next appointment
Sweat the Small Stuff: Process towel shipments and maintain cold towel process, and create towel bundles for guest accessibility
Set the Scene: Maintain pristine, visually stunning retail displays and event setups that reflect the studio's brand standards