Guest Liaison

Restoration Hardware

10d•Onsite

About The Position

RH is seeking a Guest Liaison to create an exceptional first impression for designers, customers, executives, and visitors arriving at the Center of Innovation & Product Leadership and main reception areas at the RH Home Office. This polished, enthusiastic professional delivers dynamic service and partners with colleagues across RH to meet and exceed guest needs. The Guest Liaison takes a proactive, creative approach to problem solving and helps shape an elevated experience. The role includes welcoming and announcing visitors, handling calls and emails, supporting Team Members, maintaining badge access and security reports, managing inventory restocking, and coordinating with Campus Development and Facilities on operational projects. The Guest Liaison also streamlines workflows through standardized dashboards, templates, and procedures; maintains company information and documents; tracks spending and analyzes trends; and coordinates visitor logistics such as conference room readiness and refreshments.

Requirements

Polished presence and demeanor, with a genuine passion for creating a superior first impression for high-profile guests.
Highly organized approach to prioritizing and leading multiple projects and activities at once.
Proactive, self-starting mindset with a strong sense of urgency.
Strong analytical skills to gather information, identify issues, and resolve them in a timely manner.
Exceptional interpersonal skills, including openness to new ideas and methods and confidence in sharing your own.
Collaborative spirit and ability to work well with diverse personalities and levels of leadership.
Meticulous attention to detail to ensure accurate, thorough, and high-quality work.
Adaptability and a positive, professional response to change, delays, and unexpected events.
Discretion, diplomacy, and commitment to confidentiality.
Clear written and verbal communication with all Team Members, including asking for clarification when needed.
Proficiency with the Mac operating system, Microsoft Office Suite, InDesign, and Google Suite.

Responsibilities

Greet, welcome, and announce every visitor upon arrival with superior service.
Handle calls and emails with poise, confidence, and care.
Provide elevated service support to Team Members as needed.
Create and maintain Team Member badge access and security reports.
Analyze inventory levels and place timely orders for restocking.
Serve as liaison to the Campus Development and Facilities Teams on maintenance, security, and operational projects.
Standardize information dashboards, templates, and procedures to streamline workflows, including expense reporting, corporate communications, and project status tracking.
Maintain, adapt, and update essential company information and documents.
Track spending, analyze trends, and recommend best practices to improve efficiency.
Coordinate visitor logistics, including conference room readiness and guest refreshments.
Use creative problem solving to resolve challenges quickly and deliver strategic solutions.