Liaison

Independence Home Health•Nineveh, IN

20h

About The Position

Independence Home Health LLC is hiring a Support Services & Personal Care Liaison to coordinate services and support the delivery of quality personal care and support services. The role builds positive relationships with clients, families, caregivers, office staff, and community partners, and works collaboratively with the Program Manager, Scheduling Coordinator, Biller, field staff, and informal caregivers. Duties include conducting non-clinical admissions, coordinating services, responding to client and caregiver needs, supporting care team members, and helping identify additional services and community resources. The position is scheduled Monday through Friday, 8:00 AM–4:30 PM, with occasional evenings for required meetings. Compensation is $18.00–$22.00 per hour. Independence Home Health emphasizes quality professional care, individual freedom and input in healthcare decisions, and collaborative care planning that respects the individual and supports quality of life.

Requirements

High school diploma or equivalent.
At least six months of experience with a regulated personal care agency or similar company.
Current CPR certification.
Ability to supervise, direct, mentor, and support care team members.
Excellent verbal and written communication skills.
Strong interpersonal skills, including tactful communication with clients, families, staff, and community partners.
Proficiency with Windows-based applications and role-specific software.
Excellent time-management, organizational, and multitasking skills.
Valid Indiana driver's license, as required by state and agency policy.
Access to a reliable, insured, well-maintained vehicle that meets applicable state and agency requirements and can accommodate staff or client transportation needs while on duty.
Eligibility to participate in Medicaid programs.
Willingness to complete required background screenings, including driving record checks, county and federal criminal background checks, a national criminal search, and a Sex Offender Registry check.
Availability during regular business hours, Monday through Friday, 8:00 AM–4:30 PM, with occasional evenings for required meetings.
Availability to communicate in person, by phone, or through other agency-approved methods during regular business hours.

Responsibilities

Conduct non-clinical admissions for clients entering the personal care program.
Coordinate and collaborate with the Program Manager, Scheduling Coordinator, Biller, field staff, informal caregivers, and others involved in client care.
Support both the Support Services and Personal Care programs.
Coordinate services and respond promptly to client and caregiver needs.
Build and maintain positive relationships with clients, families, caregivers, and community partners.
Provide direction and support to care team members as needed.
Communicate with the care team to help ensure client needs are addressed.
Provide ongoing follow-up, problem-solving, and customer service.
Assist with identifying additional services and community resources when appropriate.