Liaison

Independence Home Health LLC•Nineveh, IN

1d•$18 - $22

About The Position

Independence Home Health LLC is seeking a dependable, compassionate, organized, and professional Support Services & Personal Care Liaison. The role builds positive relationships with clients, families, caregivers, office staff, and community partners while coordinating services and supporting the delivery of quality personal care and support services. The Liaison conducts non-clinical admissions for clients entering the personal care program, supports both Support Services and Personal Care programs, coordinates services, and responds to client and caregiver needs. The role provides direction and support to care team members, follows up on concerns, helps solve problems, and provides customer service. The position is available during regular business hours, Monday through Friday, 8:00 AM–4:30 PM, with occasional evenings for required meetings.

Requirements

High school diploma or equivalent.
At least six months of experience with a regulated personal care agency or similar company.
Current CPR certification.
Ability to supervise, direct, mentor, and support care team members.
Excellent verbal and written communication skills.
Strong interpersonal skills, including tactful communication with clients, families, staff, and community partners.
Proficiency with Windows-based applications and role-specific software.
Excellent time-management, organizational, and multitasking skills.
Valid Indiana driver's license, as required by state and agency policy.
Access to a reliable, insured, well-maintained vehicle that meets applicable state and agency requirements and can accommodate staff or client transportation needs while on duty.
Eligibility to participate in Medicaid programs.
Willingness to complete required background screenings, including driving record checks, county and federal criminal background checks, a national criminal search, and a Sex Offender Registry check.
Availability during regular business hours, Monday–Friday, 8:00 AM–4:30 PM, with occasional evenings for required meetings.
Availability to communicate in person, by phone, or through other agency-approved methods during regular business hours.
Dependable, compassionate, organized, professional, customer-service focused, adaptable, and able to work as a supportive team player.

Responsibilities

Conduct non-clinical admissions for clients entering the personal care program.
Coordinate and collaborate with the Program Manager, Scheduling Coordinator, Biller, field staff, informal caregivers, and others involved in client care.
Support the Support Services and Personal Care programs.
Coordinate services and respond promptly to client and caregiver needs.
Build and maintain positive relationships with clients, families, caregivers, and community partners.
Provide direction and support to care team members as needed.
Communicate with the care team to help ensure client needs are addressed.
Provide ongoing follow-up, problem-solving, and customer service.
Assist with identifying additional services and community resources when appropriate.