Guest + Family Experience Associate, Overnight (Night Auditor, part-time)
About The Position
Ronald McDonald House Tampa Bay is hiring a part-time Overnight Guest & Family Experience Associate for its Tampa, Florida location. The role supports a safe, welcoming, and compassionate environment for families staying at the House while their children receive medical care. It is suited to someone with strong customer service skills, emotional maturity, and a calm presence. The associate provides overnight guest services, responds to emergencies according to established protocols, handles guest registration and check-in/check-out, and performs housekeeping tasks such as cleaning shared spaces, restocking supplies, and assisting with room turnovers. The associate will learn database systems for tracking guest information and generating basic reports; training is provided. The position works 10:00 PM–8:00 AM, two to three nights per week (20–30 hours weekly), and receives light supervision, often while being the sole employee on shift. Occasional attendance at organizational events or functions may be required. Applicants must meet the partner hospital's healthcare requirements, complete biannual CPR training and annual fire alarm training, and pass pre-employment background screening. Essential requirements may be reasonably modified to accommodate individuals with disabilities. The job description is a guideline, and management may modify job functions to meet organizational needs.
Requirements
- High school diploma.
- Meet the healthcare requirements of the partner hospital.
- Complete biannual CPR training and annual fire alarm training.
- Demonstrate understanding and sensitivity toward differences in ability, class, ethnicity, gender, gender identity, race, religion or spirituality, and sexual orientation.
- Demonstrate strong customer service, communication, interpersonal, and organizational skills, as well as emotional awareness.
- Be able to work overnight hours reliably and adapt to overnight schedules.
- Be able to read and comprehend documents and instruments, perform detailed work using reasoning and problem-solving skills, and complete multiple concurrent tasks amid constant interruptions.
- Be able to communicate orally and in writing and interact with people at all levels of the nonprofit field.
- Meet pre-employment background screening requirements.
- Be able to perform the physical demands of the role, including standing, sitting, walking, squatting, carrying, lifting, climbing, twisting, reaching, pulling, pushing, cleaning, typing, writing, hearing, seeing, and speaking; push up to 50 pounds and lift up to 40 pounds.
Nice To Haves
- Spanish proficiency or bilingual ability is strongly preferred.
- Housekeeping or cleaning experience, or willingness to perform these duties.
Responsibilities
- Provide exceptional overnight guest service with a compassionate, family-centered approach.
- Respond calmly and effectively to emergencies, following established protocols.
- Perform housekeeping duties, including cleaning shared spaces, restocking supplies, and supporting room turnovers as needed.
- Ensure accurate guest registration, check-in, and check-out processes.
- Learn and use database systems to track guest information and generate basic reports.
- Serve as a proactive resource for guests, staff, and community members.
- Attend special organizational events or functions when occasionally required.
Benefits
- 401(k) eligibility after 90 days.
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What This Job Offers
Job Type
Part-time
Education Level
High school or GED
