Guest + Family Experience Associate, Overnight (Night Auditor, part-time)
About The Position
The Ronald McDonald House Tampa Bay is seeking a part-time Overnight Guest & Family Experience Associate. This role is crucial for maintaining a safe, welcoming, and compassionate environment for families during a child's medical crisis. The position is ideal for individuals with strong customer service skills, emotional maturity, and a calm demeanor, particularly those with experience as hotel night auditors or in hospitality, who are looking for meaningful, mission-driven work. Ronald McDonald House Tampa Bay (RMH-TB) has been dedicated to improving the health and well-being of children and their families since 1980. Its primary program, the Ronald McDonald House, offers accommodation for families whose children are undergoing medical treatment at Tampa Bay hospitals and outpatient centers. RMH-TB operates five Ronald McDonald Houses across Tampa Bay, with three in St. Petersburg and two in Tampa.
Requirements
- High School Diploma Required.
- Must meet healthcare requirements of partner hospital, complete biannual CPR training and annual fire alarm training.
- Demonstrates understanding and sensitivity toward the intersections of ability, class, ethnicity, gender, gender identity, race, religion/spirituality, and sexual orientation.
- Strong customer service, communication skills, and emotional awareness.
- Ability to work overnight hours reliably and adapt to overnight schedules.
- Housekeeping or cleaning experience, or willingness to perform these duties.
Nice To Haves
- Spanish proficiency/Bilingual ability strongly preferred.
- Experience as a hotel night auditor or in hospitality.
- Ability to read and comprehend documents and instruments.
- Detailed work utilizing reasoning and problem-solving skills.
- Ability to complete multiple concurrent tasks with constant interruptions.
- Excellent oral and written communications skills.
- Interpersonal skills at all levels of the non-profit field.
- Organizational skills.
- Ability to serve as a pro-active resource for guests, staff, and community members.
Responsibilities
- Provide exceptional overnight guest service with a compassionate, family-centered approach.
- Respond calmly and effectively to emergencies, following established protocols.
- Perform housekeeping duties, including cleaning shared spaces, restocking supplies, and supporting room turnovers as needed.
- Ensure accurate guest registration, check-in, and check-out processes.
- Learn and use database systems to track guest information and generate basic reports (training provided).
Benefits
- 401(k) eligibility after 90 days
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
