Guest + Family Experience Associate, Relief
About The Position
This is a relief position that serves as substitute coverage for paid time off and will typically pick from available shifts that change weekly. The right candidate will demonstrate excellent customer service skills and a compassionate, family-centered approach aligned with the mission of Ronald McDonald House. To thrive as a Guest + Family Experience Associate for Weekends at Ronald McDonald House Charities of Tampa Bay, Inc., you'll need a vibrant mix of skills and a heart full of compassion! A knack for problem-solving and multitasking will be your best friends as you juggle guest services while ensuring cleanliness and safety. Your proven knowledge of inventory control will keep our kitchens stocked and ready for families, while your tech-savvy nature enables you to learn database systems and produce insightful reports. Strong customer service orientation is a must, complemented by excellent communication and interpersonal skills to create rapport with both guests and donors alike. You'll need to handle sensitive situations with the utmost confidentiality, maintaining decorum at all times. Reliable transportation is essential for occasional supply pickups, and you'll also stay prepared with CPR and fire training to keep our home safe and sound. Ready to make a difference? Your adventure starts here!
Requirements
- High School Diploma Required
- Two years basic management experience preferred
- Must meet healthcare requirements of partner hospital
- Complete biannual CPR training
- Complete annual fire alarm training
- Demonstrate an understanding and sensitivity toward the intersections of ability, class, ethnicity, gender, gender identity, race, religion/spirituality, and sexual orientation
- Strong customer service skills with compassion and professionalism
- Excellent verbal and written communication skills
- Ability to learn and work with database systems (training provided)
- Housekeeping or cleaning experience or willingness to perform duties
- Reliable transportation for occasional supply pickups (mileage reimbursed)
- Ability to read and comprehend documents and instruments
- Must perform detailed work utilizing reasoning and problem-solving skills
- Complete multiple concurrent tasks with constant interruptions
- Possess excellent oral and written communications skills, interpersonal skills at all levels of the non-profit field, and organizational skills
- The ability to push up to 50 pounds and lift up to 40 pounds
- Meet pre-employment background screening requirements
Nice To Haves
- Spanish proficiency/Bilingual ability strongly preferred
Responsibilities
- Provide exceptional guest service and support
- Assist with guest needs and requests in a compassionate, family-centered manner
- Respond calmly and effectively to emergencies while supporting families
- Perform housekeeping duties, including wiping down surfaces, restocking supplies, keeping shared spaces clean, safe, and welcoming for families
- May assist with turning over guest rooms as needed
- Ensure proper guest registration and check-out procedures
- Learn and use database systems to track guest information and generate reports
- Handle sensitive situations with confidentiality, decorum, and empathy
- Serve as a pro-active resource for guests, staff, and community members
Benefits
- Mileage reimbursed
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What This Job Offers
Job Type
Part-time
Career Level
Mid Level
Education Level
High school or GED
