Ticket Sales and Service - Guest Experience Team Member

The Nashville Predators Hockey Club•Nashville, TN

1d•Onsite

About The Position

The Guest Experience Team Member serves as the primary point of contact between Predators fans and the Nashville Predators organization. This role involves managing fan communications, servicing season ticket holders, and contributing to the overall guest experience during games and events. The position requires a proactive approach to sales, customer service, and administrative tasks, ensuring a high standard of excellence in all interactions.

Requirements

Bachelor’s degree.
Excellent organizational and time management skills.
Excellent oral and written communication skills with attention to detail.
Ability to be a team player and work with others, as well as independently.
Ability to take initiative and multi-task.
Proficiency in Microsoft Word and Excel.
Comfortable interacting with the general public.
Ability to work well under pressure, manage multiple projects, and meet tight deadlines.
Ability to work irregular hours including nights, weekends, and holidays.
Possess a valid driver’s license, a suitable driving history, be insurable by employer’s insurance carrier, and have reliable transportation.
Willingness to undergo a background check, including criminal history, driving history, and character references, as a condition of employment.

Nice To Haves

Experience with Ticketing Software Archtics preferred but not required.
Background in customer service preferred.

Responsibilities

Serve as the direct liaison between Predators fans and the Nashville Predators organization, handling fan mail, incoming calls, and emails.
Communicate daily with assigned season ticket holders via phone, email, letters, or seat visits.
Service assigned season ticket holder accounts and provide support for other accounts as needed.
Develop and maintain strong professional relationships to meet the department's standard of excellence.
Sell, renew, and upgrade assigned season ticket holder accounts.
Answer the fan line to address inquiries, assist with ticket orders, and correspond with fans.
Actively create touch points through playoff, renewal, and customer service calls.
Staff the Guest Services area during games and events, responding to fan questions, issues, or complaints.
Assist the box office with customer service windows during games as needed.
Attend game overview meetings.
Set up the Guest Services desk.
Manage and check in all lost and found items with Security.
Identify opportunities to up-sell and cross-sell to the current season ticket holder base.
Staff all renewal stations and open house events.
Assist the group sales department with processing virals and account reps with individual game orders, exchanges, and bonus tickets.
Help with mailings, invoice runs, and other assigned ticket sales projects.
Assist with the planning, coordination, and execution of season ticket holder and non-departmental events.
Perform general administrative work, including data entry, copying, filing, and faxing.
Interact with employees and customers to resolve problems and address suggestions from season ticket holders.
Perform other duties as assigned.