Guest Service Team Member

Splendid Hospitality Group • Edinburgh, IN

13h • Onsite

About The Position

As a Guest Service Team Member, you will be the friendly face that sets the tone for every guest’s stay, creating a warm welcome from the very first moment. You will deliver service that’s both efficient and personal, anticipating needs, sharing recommendations, and making every interaction feel effortless. You will move confidently between tasks — handling bookings, answering questions, and supporting across departments — always bringing a calm, informed, and approachable style. No two shifts are ever the same: new guests, new stories, and new opportunities to make someone’s day that little bit brighter. You are more than just part of the team — you’re part of the experience, shaping the moments and memories our guests will carry with them long after they leave.

Requirements

• Friendly and welcoming demeanor.
• Ability to adapt quickly and handle the day's tasks with ease.
• Pride in making a difference with small touches.
• Reliable and trustworthy.
• Spark and care for others.

Responsibilities

• Shape our guests’ stay by offering a warm welcome and support.
• Build great connections with guests using an approachable personality.
• Handle check-ins, bookings, and guest requests with confidence.
• Utilize great communication skills and local knowledge to help guests make the most of their stay.
• Be a team player who’s flexible and happy to help wherever needed.

Benefits

• Employee Assistance Programme (EAP) - confidential wellbeing support with 24/7 access to remote GP appointments.
• Hotel Room Discounts - special team rates for stays at the hotel or partner hotels, including discounted rates for friends and family.
• Food & Beverage Discounts - reduced prices on meals and drinks across hotels.
• Life Assurance - peace of mind for you and your loved ones.
• Salary Sacrifice - Car Scheme: drive a brand new, fully insured and maintained car for a fixed monthly amount from salary.
• Stream - access up to 50% of earned wages for financial flexibility and Highstreet discounts.
• Pension - auto enrolment into the company pension scheme.
• Learning & Development - opportunities to progress skills and career.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed