Customer Service and Ticket Sales
About The Position
Sell tickets and activities while providing friendly and helpful services for guests. Provide expert advice to guests regarding our activities, services and products. Know all of the resort's products, prices, hours and availability. Know all discounts, special pricing, or other marketing promotions. Assist the guest with the selection and purchase of items. Sell products & services (ticket, pass, locker, rental, lesson, gift card). Check in guests for skiing and snowboarding or guests of other reserved activities. Verify accurate completion of waivers and apply wristbands to guests. Handle guest complaints in a professional and diplomatic way. Direct guests & visitors to the appropriate location or staff when required. Provide other information and assistance to guests when needed. Assist with special events or promotions at the resort. Process cash, credit & gift card transactions accurately & efficiently. Manage the till, count startup cash and prepare nightly deposit bags. Perform other tasks as assigned by your manager.
Requirements
- Skilled in providing excellent customer service.
- Specialist knowledge of products used for ski, raft, bike & other activities.
- Computer savvy, able to quickly learn sales and reservation programs.
- Excellent interpersonal skills, friendly and helpful disposition.
- Outstanding communication skills in person and on the phone.
- Neat and professional appearance.
- Portray a positive company image.
- Able to identify and perform other tasks during non-busy times.
- Able to count cash and perform simple mathematical functions.
- Must be flexible, frequent weekend and holiday shifts.
- Prefer applicants with sales and cashiering experience but will train the right candidate.
- Applicants must be at least age 18.
- Youth applicants must have prior sales and cashiering experience.
Responsibilities
- Provide expert advice to guests regarding our activities, services and products.
- Know all of the resort's products, prices, hours and availability.
- Know all discounts, special pricing, or other marketing promotions.
- Assist the guest with the selection and purchase of items.
- Sell products & services (ticket, pass, locker, rental, lesson, gift card).
- Check in guests for skiing and snowboarding or guests of other reserved activities.
- Verify accurate completion of waivers and apply wristbands to guests.
- Handle guest complaints in a professional and diplomatic way.
- Direct guests & visitors to the appropriate location or staff when required.
- Provide other information and assistance to guests when needed.
- Assist with special events or promotions at the resort.
- Process cash, credit & gift card transactions accurately & efficiently.
- Manage the till, count startup cash and prepare nightly deposit bags.
- Perform other tasks as assigned by your manager.
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
