Guest Experience Team Lead

LEGO Discovery Centre • Springfield, VA

1d • $18 • Onsite

About The Position

Lead the team. Keep operations moving. Deliver an incredible guest experience. We’re looking for a hands-on leader who thrives in fast-paced, high-volume environments and knows how to keep teams focused during busy shifts. If you’re confident leading in real time, holding standards, and solving problems under pressure, this could be the role for you.

Requirements

• Prior leadership experience in a high-volume, guest-facing environment
• Strong communication and team leadership skills
• Comfortable giving direct feedback and holding standards
• Ability to stay calm and make decisions under pressure
• Reliable, punctual, and highly accountable
• Flexible availability, including weekends and holidays
• Strong multitasking and problem-solving abilities
• High School diploma or GED required

Nice To Haves

• Supervisory, lead, or shift management experience preferred
• Experience training or coaching frontline employees is a plus
• Experience in Attractions
• Experience in Hospitality
• Experience in Entertainment
• Experience in Retail leadership
• Experience in Tourism
• Experience in Guest services

Responsibilities

• Lead frontline team members during daily operations
• Serve as Supervisor on Duty when assigned
• Make real-time operational decisions during busy periods
• Coach employees and provide direct performance feedback
• Support guest flow, queue management, and crowd control
• Handle guest concerns professionally and confidently
• Ensure safety, service, and operational standards are followed
• Train and develop frontline team members
• Step into operational positions when needed and lead by example

Benefits

• Health care options (medical, dental, and vision plans)
• Paid Time Off (PTO)
• Recognition programs and rewards
• 401(k) program with company match
• Tuition reimbursement programs
• Numerous learning and advancement opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED