Guest Experience - LEAD

SSA Group, LLC • Honolulu, HI

23h • Onsite

About The Position

The Pearl Harbor Historic Sites include: Pearl Harbor National Memorial, Battleship Missouri Memorial, USS Bowfin Submarine Museum & Park and Pearl Harbor Aviation Museum. This is an opportunity to work in one of the most visited historical sites in the world. If you have a love of country, history and people, we would love to have you join our team!! We have a full-time position available for Guest Services Lead in our Ticketing/Admissions Team. This position requires SATURDAY and/or SUNDAY availability. The successful candidate is outgoing and friendly, able to communicate effectively with team members and enjoys engaging with our guests. If you wish to work in a historically rich environment and would like to join our team, please apply today! Include job history and prior employer contact information along with your schedule availability. As our locations are on an active military base, you will need to successfully pass a background check for employment.

Requirements

• Energetic, reliable, punctual, dependable, & trustworthy
• Excellent Customer Service with Aloha
• Flexible and able to adapt to changing routines, priorities, job conditions
• "Can do" attitude; work cooperatively with all levels of staff
• Basic computer skills including word processing, internet and email.
• Able to stand for long periods of time, mostly outdoors
• SATURDAY and/or SUNDAY availability
• Successfully pass a background check for employment.

Responsibilities

• Exceptionally perform and execute all the duties and responsibilities for a Guest Services Associate.
• Hold meetings at the start of every shift to relay information on day’s events, team goals, safety and/or operational changes.
• Complete end of day closing procedures and reporting, quickly and accurately.
• Observe and react quickly to customer traffic flow and redirect team as needed.
• Assist with all guest service issues
• Work well with others and effectively communicate to complete tasks and maintain a positive work environment.
• Treat each team member fairly, without bias and be the example for employees to follow.
• Consistently monitor and ensure that all SSAfety protocols are being followed.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed