Guest Experience - LEAD

SSA Group•Honolulu, HI

2d•Onsite

About The Position

The Pearl Harbor Historic Sites include: Pearl Harbor National Memorial, Battleship Missouri Memorial, USS Bowfin Submarine Museum & Park and Pearl Harbor Aviation Museum. This is an opportunity to work in one of the most visited historical sites in the world. The team is looking for someone with a love of country, history and people to join their team. They have a full-time position available for a Guest Services Lead in their Ticketing/Admissions Team. This position requires Saturday and/or Sunday availability.

Requirements

Energetic, reliable, punctual, dependable, & trustworthy
Excellent Customer Service with Aloha
Flexible and able to adapt to changing routines, priorities, job conditions
"Can do" attitude; work cooperatively with all levels of staff
Basic computer skills including word processing, internet and email.
Able to stand for long periods of time, mostly outdoors
Must successfully pass a background check for employment.

Nice To Haves

The successful candidate is outgoing and friendly, able to communicate effectively with team members and enjoys engaging with our guests.

Responsibilities

Exceptionally perform and execute all the duties and responsibilities for a Guest Services Associate.
Hold meetings at the start of every shift to relay information on day’s events, team goals, safety and/or operational changes.
Complete end of day closing procedures and reporting, quickly and accurately.
Observe and react quickly to customer traffic flow and redirect team as needed.
Assist with all guest service issues.
Work well with others and effectively communicate to complete tasks and maintain a positive work environment.
Treat each team member fairly, without bias and be the example for employees to follow.
Consistently monitor and ensure that all SSAfety protocols are being followed.

Stand Out From the Crowd

Upload your resume and get instant feedback on how well it matches this job.

Upload and Match Resume