Guest Experience Shift Lead

LEGOLAND Discovery Centre • Vaughan, ON

1d • Onsite

About The Position

This is what we do every day. Our 31,000+ awesome colleagues create and play together to spark the imaginations of children and LEGO® fans of all ages, all around the world. Just imagine being part of this – playing with ideas, creating magical experiences, and learning while growing and building your dream career. Are you a natural leader with a passion for creating unforgettable guest experiences? We’re looking for a Guest Experience Shift Lead to help lead our awesome team and deliver brick-tastic moments to families every day! You’ll be part of the team that makes the LEGOLAND Discovery Centre a place where imagination runs wild.

Requirements

• High School diploma or GED required
• Strong customer service & communication skills
• Previous experience in attractions, entertainment, or hospitality (6+ months preferred)
• Enthusiasm, positivity, and a team-first attitude
• Leadership experience or potential to grow into a leader
• Comfortable using office and POS systems
• Organized, detail-oriented, and ready to multitask in a fun, fast-paced environment
• Must be able to stand, walk, bend, lift (up to 50 lbs), and work on your feet for extended periods
• Must be flexible to work weekends, holidays, and some evenings
• Commitment to health & safety for yourself, your team, and our guests
• Occasional local travel may be required

Responsibilities

• Supervise and support front-line staff during your shift
• Inspire your team to be “guest obsessed” and deliver world-class service
• Assist with daily operations, guest flow, and crowd control
• Train, coach, and support team members to become LEGOLAND legends
• Respond to guest inquiries and concerns with professionalism and care
• Maintain training documentation and safety compliance
• Lead by example by stepping into host positions when needed
• Provide feedback, coaching, and assist with staff development
• Collaborate with other departments for smooth daily operation

Benefits

• Be part of a global company (Merlin Entertainments!) with endless career possibilities
• Enjoy exclusive employee discounts and free admission to attractions
• Work in a playful, creative, and inclusive environment
• Develop your leadership skills and grow your career in the attractions industry

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED