Guest Experience Shift Lead

LEGOLAND Discovery Centre • Plymouth Township, PA

2d • $18 • Onsite

About The Position

This is what we do every day. Our 31,000+ awesome colleagues create and play together to spark the imaginations of children and LEGO® fans of all ages, all around the world. Just imagine being part of this – playing with ideas, creating magical experiences, and learning while growing and building your dream career.

Guest Experience Lead - LEGOLAND Discovery Center Philadelphia

Requirements

• High school diploma or GED required
• Experience in attractions, entertainment, or service-based roles preferred
• Proven customer service and guest interaction skills
• Passion for entertaining children and families
• Ability to train, coach, and develop others effectively
• Fun, outgoing, and confident leadership style
• Strong communication and motivational skills
• Commitment to delivering top-tier guest experiences

Responsibilities

• Act as Supervisor on Duty, keeping Admissions running smoothly
• Assign, support, and motivate front-line teams to be truly guest-obsessed
• Manage queues and guest flow safely and efficiently during peak times
• Champion health, safety, and compliance across all departments
• Resolve guest issues quickly by coordinating with the right teams
• Train and develop Hosts (ride safety, food safety, retail standards & more)
• Coach performance, empower guest recovery, and elevate service standards
• Jump in where needed—training, scheduling, engagement, and support

Benefits

• Health care options (medical, dental, and vision plans)
• Paid Time Off (PTO)
• Merlin Magic Pass for friends and family to enjoy the parks and attractions
• Recognition programs and rewards
• 401(k) program with company match
• Tuition reimbursement programs
• Numerous learning and advancement opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED