Guest Experience Shift Lead

LEGO Discovery Centre • Somerville, MA

1d • $20 • Onsite

About The Position

This role is for a Guest Experience Shift Lead at the LEGOLAND Discovery Center Boston. The position involves acting as a supervisor to ensure smooth operations, particularly in admissions, and leading front-line teams to provide exceptional guest experiences. The role requires managing guest flow, upholding health and safety standards, resolving guest issues, and training and developing team members. The LEGO Group aims to foster a diverse, dynamic, and inclusive culture of play where everyone feels safe, valued, and belongs. They are committed to equal employment opportunity, equal pay, and encouraging applicants from all backgrounds. Candidates with high engagement with children will undergo Child Safeguarding Background Screening.

Requirements

• High school diploma or GED required
• Proven customer service and guest interaction skills
• Passion for entertaining children and families
• Ability to train, coach, and develop others effectively
• Fun, outgoing, and confident leadership style
• Strong communication and motivational skills
• Commitment to delivering top-tier guest experiences

Nice To Haves

• Experience in attractions, entertainment, or service-based roles preferred

Responsibilities

• Act as Supervisor on Duty, keeping Admissions running smoothly
• Assign, support, and motivate front-line teams to be truly guest-obsessed
• Manage queues and guest flow safely and efficiently during peak times
• Champion health, safety, and compliance across all departments
• Resolve guest issues quickly by coordinating with the right teams
• Train and develop Hosts (ride safety, food safety, retail standards & more)
• Coach performance, empower guest recovery, and elevate service standards
• Jump in where needed—training, scheduling, engagement, and support

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED