Guest Experience Team Lead

Impact Kitchen•New York, NY

62d•Onsite

About The Position

As a Guest Experience Team Lead (GETL) at Impact Kitchen, you set the hospitality standard high and are passionate about ensuring guests enjoy their experience. You create positive interactions at all moments in the guest's journey and foster a sense of community while taking orders, serving, or assisting. You partner with your Culinary Experience counterparts to ensure great teamwork. You are an integral team member, preparing a variety of beverages to high standards with quick turnaround. As an Impact Kitchen GETL, you are an expert in your niche and the team's go-to resource for all things guest experience. You are a trainer, instinctively facilitating coaching and knowledge transfer. You aim to see your team succeed and support management with the successful operation of the business. This role has keys to our restaurant and leads by example with every action. The natural progression from this role is to Restaurant Assistant Manager.

Requirements

Excellent communication skills; ability to communicate effectively, respectfully and work well with others in a team based setting
Interest in coaching and developing others
Ability to execute and thrive in a fast-paced environment
Exceptional time management and organizational skills with the ability to multitask when required
Be able to work in a standing position for extended periods of time
Availability to work days, evenings, and weekends as business requires
A commitment of at least 5 days per week and 30-40 hours per week is required.
General understanding of food safety and public health practices
1 - 5 years of team leadership experience.
NY FOOD HANDLERS CERTIFICATE IS REQUIRED

Nice To Haves

1 year Barista experience

Responsibilities

Leading and training the Guest Experience Team.
Ensuring a best-in-class experience for new hires on their first day and during training.
Ensuring all beverages are prepared in a timely manner according to menu and customer specifications. Items include: Coffee and espresso based beverages with superior latte art, tonics, tea, and wellness drinks.
Able to execute and train on all Front of House positions in order to support a smooth service
Dialing espresso grinders daily and continually monitoring espresso quality
Accurately inputting orders through POS system to ensure efficient communication with service line, coffee bar and smoothie bar
Setting up and closing down the barista and smoothie stations at the start and end of each shift while maintaining cleanliness and sanitization of workspace and bar equipment.
Conduct above and beyond training for relevant team members, ensuring a top-tier experience.
Supporting other restaurant tasks and teammates as required