Guest Experience Specialist

Marriott • Rancho Cordova, CA

3d

About The Position

Guest Experience Specialists deliver a memorable, distinctive guest experience throughout each stay. The role goes beyond the traditional front desk: specialists take ownership of the guest experience across the hotel’s main areas, move about their workspace, and take initiative to meet guest and operational needs. They may process operational tasks, address guest requests, complete reports, deliver meals, and share information about local highlights, making transactions feel like part of the guest experience.

Success requires creating a safe workplace; following company policies and procedures; maintaining confidentiality; protecting company assets; upholding quality standards; and maintaining professional uniform, appearance, and communication. Specialists also perform other reasonable job duties as requested. Marriott International describes itself as an equal opportunity employer committed to welcoming applicants and associates from diverse backgrounds and complying with applicable non-discrimination laws.

Requirements

• High school diploma or G.E.D. equivalent is listed as a preferred qualification.
• No related work experience is listed as the preferred qualification.
• No supervisory experience is listed as the preferred qualification.
• No license or certification is required.

Nice To Haves

• High school diploma or G.E.D. equivalent.

Responsibilities

• Take ownership of the guest experience in the main areas of the hotel with a guest-first mindset.
• Move about the workspace and take initiative to address guest and operational needs.
• Process operational needs and complete reports.
• Address guest requests.
• Deliver quality meals.
• Share highlights of the local area with guests.
• Create and maintain a safe workplace.
• Follow company policies and procedures, maintain confidentiality, protect company assets, and uphold quality standards.
• Maintain a professional uniform, personal appearance, and communications.
• Perform other reasonable job duties as requested.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED