Guest Experience Specialist

Marriott • Hauppauge, NY

12d

About The Position

Guest Experience Specialists take ownership of the guest experience throughout the main areas of the hotel, going beyond traditional front-desk responsibilities with a guest-first mindset. They deliver a range of services during guests’ stays and are empowered to move around the hotel and respond to what is needed. Duties may include processing operational needs, addressing guest requests, completing reports, delivering meals, and sharing information about local highlights, while making transactions part of a memorable guest experience. The role also requires following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and presenting oneself and communicating professionally.

Requirements

• High school diploma or G.E.D. equivalent is preferred.
• No related work experience is required.
• No supervisory experience is required.
• No license or certification is required.
• Ability to stand, sit, or walk for extended periods.
• Ability to move, lift, carry, push, pull, and place objects weighing up to 25 pounds without assistance.
• Ability to reach overhead and below the knees, including bending, twisting, pulling, and stooping.

Nice To Haves

• High school diploma or G.E.D. equivalent.

Responsibilities

• Guide guests through their stay and take ownership of the guest experience in the main areas of the hotel.
• Process operational needs and address guest requests.
• Complete reports.
• Deliver meals and share information about local attractions and highlights.
• Help maintain a safe workplace and follow company policies and procedures.
• Maintain confidentiality, protect company assets, and uphold quality standards.
• Maintain a professional uniform, appearance, and communication.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED