Guest Experience Specialist

Marriott • San Diego, CA

4d

About The Position

Guest Experience Specialists take ownership of the guest experience throughout the main areas of the hotel, going beyond traditional front-desk responsibilities. They use a guest-first mindset and initiative to guide guests through their stay, handle operational needs and guest requests, complete reports, deliver quality meals, and share information about local highlights. They are empowered to move around their work area and take the actions needed to make transactions part of a memorable guest experience.

Success requires creating a safe workplace; following company policies and procedures; maintaining confidentiality; protecting company assets; upholding quality standards; and maintaining a professional uniform, appearance, and communication. The position also involves extended periods of standing, sitting, or walking and hands-on physical tasks. Other reasonable job duties may be assigned as requested.

Requirements

• High school diploma or G.E.D. equivalent preferred.
• No related work experience required.
• No supervisory experience required.
• No license or certification required.
• Ability to stand, sit, or walk for extended periods.
• Ability to move, lift, carry, push, pull, and place objects weighing up to 25 pounds without assistance.
• Ability to reach overhead and below the knees, including bending, twisting, pulling, and stooping.

Nice To Haves

• High school diploma or G.E.D. equivalent.

Responsibilities

• Guide guests through their stay and take ownership of the guest experience in the main areas of the hotel.
• Process operational needs and address guest requests.
• Complete reports.
• Deliver quality meals.
• Share highlights of the local area.
• Create a safe workplace and follow company policies and procedures.
• Maintain confidentiality, protect company assets, and uphold quality standards.
• Maintain a professional uniform, personal appearance, and communication.
• Perform other reasonable job duties as requested.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED