Guest Experience Representative (Part-Time)

Sphere Entertainment Group • Las Vegas, NV

6d • Onsite

About The Position

Provides personalized guest service and creates positive and memorable guest experiences during events, and pre/post events.

Requirements

• Excellent hospitality, interpersonal and communication skills.
• Comfortable handling customer situations in a highly sensitive, heightened, and urgent environment; comfortable working with large crowds.
• Maintains a professional manner, presence, and appearance always while on premises/duty.
• Must be able to work within an environment with loud noises and everchanging visuals.
• Must be able to work multi-level floors, reaching up to 7 stories.
• Must be able to work within enclosed, crowded spaces.
• Must be able to work inside an elevator for long periods at a time.
• Must be available to work a flexible schedule including early mornings, evenings, holidays and weekends.

Nice To Haves

• Prior Arena/Theatre Guest Services experience as an elevator operator, usher, or ticket taker preferred.

Responsibilities

• Ensures, inspects, and makes certain guest environments are up to venue standards and checks designated area to be sure all emergency exit pathways are clear and accessible prior to opening.
• Greets and welcomes guests to the venue, scans tickets and assists guests to their seats efficiently and professionally.
• Ensures only staff or guests with proper credentials gain access to restricted levels; greets and validates guest entry into premium areas and works closely with VIP Services.
• Provides assistance to guests with disabilities by providing wheelchair escorts, distributing Assistive Listening Devices (ALDs), and partnering with the Disabled Services group as necessary.
• Informatively answers guests’ questions about event details and venue amenities.
• Tracks, communicates, escalates, and follows-up on all guest issues.
• Coordinates seating relocations as necessary.
• Communicates any building deficiencies, Lost and Found items, security concerns, or safety issues to a supervisor.
• Assists internal departments and third-party vendors with any necessary set-up prior to ingress.
• Participates in special projects and performs other duties as assigned.

Benefits

• Appropriate hydration, PPE, and sun protection will be provided.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed