Marketing Guest Experience Representative

Hilton Grand Vacations•Williamsburg, VA

2d•Onsite

About The Position

Currently seeking team members who are passionate about building lasting vacation memories for guests. If you enjoy helping guests make memories of a lifetime by enjoying vacations, this is an outstanding opportunity for you. As a Marketing Guest Experience Representative, you will have the opportunity to provide full marketing support to the operation, to include administrative support, program assistance, event coordination, and all departmental reports. Prepares and submit all room block assignments. Communicates with front desk, housekeeping and maintenance on room status and assignment moves. Orders and tracks marketing collateral pieces for site’s operation. Checks in all guests according to front desk standards and procedures. This includes but is not limited to procuring credit card information from guest, assigning keys, parking passes, additional guest information, signing proper forms. Provides guest with resort and or area information in the event the agent is occupied with room checks or another client. Assists with events information and forms that need to be signed. Provides and updates the master list with tour status and room information. Prepares arrivals report for In-House Marketing. Attends all meetings regarding program. Performs marketing guest recovery, to include guest appeasement preparation & delivery and guest calls. Provides outstanding customer service. Consistently practices and maintains the highest standards of integrity when interacting with fellow team members, management, owners, members and prospects.

Requirements

High School Diploma/GED
Able to work flexible schedules including mornings, evenings, weekends and holidays
Proficient with Microsoft Word, Excel and Outlook
Excellent written and verbal communication skills with strong sense of customer service
Good organizational skills and detail oriented

Nice To Haves

Previous Vacation Ownership and guest relations experience

Responsibilities

Provides full marketing support to the operation, to include administrative support, program assistance, event coordination, and all departmental reports.
Prepares and submit all room block assignments.
Communicates with front desk, housekeeping and maintenance on room status and assignment moves.
Orders and tracks marketing collateral pieces for site’s operation.
Checks in all guests according to front desk standards and procedures. This includes but is not limited to procuring credit card information from guest, assigning keys, parking passes, additional guest information, signing proper forms.
Provides guest with resort and or area information in the event the agent is occupied with room checks or another client.
Assists with events information and forms that need to be signed.
Provides and updates the master list with tour status and room information.
Prepares arrivals report for In-House Marketing.
Attends all meetings regarding program.
Performs marketing guest recovery, to include guest appeasement preparation & delivery and guest calls.
Provides outstanding customer service.
Consistently practices and maintains the highest standards of integrity when interacting with fellow team members, management, owners, members and prospects.