Guest Experience Lead
Gateway Attractions•Schaumburg, IL
•$17•Onsite
About The Position
Join the team at WONDRA Chicago, Merlin Entertainments’ newest immersive attraction, and help bring an interactive entertainment experience to life. This is NOT your typical retail or customer service role — you’ll lead the energy, support the team, and help create memorable moments for guests every day. Looking for energetic leaders who love people, fast-paced environments, and fun team culture. Ready to level up from “just a job” to something actually exciting?
Requirements
- Positive, outgoing personality
- Strong communication and people skills
- Comfortable leading in a fast-paced environment
- Availability for weekends, evenings, and holidays
Nice To Haves
- Leadership, trainer, shift lead, or guest service experience preferred
Responsibilities
- Lead and support the Guest Experience team during daily operations
- Create fun, memorable experiences for guests
- Keep the attraction safe, organized, and running smoothly
- Coach and motivate team members during shifts
- Jump in to solve problems and assist guests
- Help launch one of Chicago’s newest entertainment attractions
Benefits
- Free Merlin attraction admission for friends & family
- PTO
- Medical benefits
- Dental benefits
- Vision benefits
- 401(k) with company match
- Tuition reimbursement opportunities
- Growth opportunities with Merlin Entertainments
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
