Guest Experience Intern

FC Cincinnati • Cincinnati, OH

8d • Onsite

About The Position

The Guest Experience Intern supports FC Cincinnati matches and other scheduled events at TQL Stadium by delivering friendly, knowledgeable, and proactive customer service. The intern learns about and assists with training Ticket Scanners, Ushers, Elevator Attendants, Guest Experience Center Ambassadors, Premium Attendants, and Wheelchair Attendants. Matchday duties may include working the check-in tent and GEA help desk, managing uniforms and Lost and Found, overseeing assigned areas, distributing food and access-control supplies, and assisting with event preparation. Interns receive basic crowd-management training to help support the safety of guests and staff. The role averages 25 hours per week when there are home matches, with weeknight, weekend, and holiday hours as needed. It is a paid internship at $15 per hour, and college credit is available. The position is allotted for the 2027 MLS Sprint Season, which runs from February through April; continued employment during the 2027–2028 season may be possible depending on organizational needs and individual performance.

Requirements

• Working toward or completion of a bachelor’s degree in business, hospitality, sports management, or a related field; high school diploma or GED required.
• Experience developing and presenting adult-learning training materials and subject matter to multiple audiences.
• Proficiency with Microsoft Office or Google Suite applications.
• Excellent interpersonal, verbal, and written communication skills, including the ability to convey instructions and information orally and in writing to all levels.
• Strong organization skills and attention to detail, with the ability to multitask.
• Outstanding customer service and interpersonal skills.
• Ability to anticipate needs, assess situations, and act accordingly.
• Ability to work positively in a fast-paced environment.
• Availability for the majority of TQL Stadium events, including FC Cincinnati home games, non-FC Cincinnati soccer matches, concerts, and other events, including weeknights, weekends, and holidays as needed.
• Ability to stand for long periods, walk, bend, and continuously climb stairs; ability to traverse stadium levels and areas and stand, walk, climb, or run for extended periods.
• Ability to work outdoor events in hot, cold, wet, or windy conditions throughout a shift.

Nice To Haves

• Fluency in Spanish; bilingual English and Spanish preferred but not required.

Responsibilities

• Provide championship-level service to guests and staff at TQL Stadium.
• Maintain a professional appearance and use training tools and resources to create a positive stadium atmosphere.
• Greet and assist guests proactively with inquiries at all points of contact.
• Take ownership of resolving guest challenges, including lost-and-found matters and duplicate-ticket issues.
• Work with the Guest Experience Manager to provide direction, updates, and encouragement to team members in assigned areas.
• Supervise event-day staff and assist in enforcing stadium rules and regulations while supporting safety and guest experience.
• Assist the Guest Experience Coordinator in preparing the team for match days.
• Manage food distribution to event-day staff.
• Coordinate matchday access-control supply distribution with the Guest Experience Manager.
• Monitor fan behavior, respond to potential crowd-control issues, investigate incidents, and complete incident reports promptly.
• Perform additional responsibilities as needed and directed by the Guest Experience Manager.
• Assist with roles and training for Ticket Scanners, Ushers, Elevator Attendants, Guest Experience Center Ambassadors, Premium Attendants, and Wheelchair Attendants.
• Support matchday operations such as the check-in tent, GEA help desk, uniform management, Lost and Found, and area management.

Benefits

• Paid internship at $15 per hour.
• College credit is available.
• Potential continued employment during the 2027–2028 season, depending on organizational needs and individual performance.

What This Job Offers

• Career Level: Intern