Guest Experience Director (Blakeney Campus)

Elevation Church • Matthews, NC

6d

About The Position

The Guest Experience Director assists in the overall leadership of the Blakeney campus, ensuring worship experiences are executed with excellence and guests feel seen and known. The role oversees, cares for, and grows volunteer teams across the Welcome Area, Greeters, Ushers, Campus Safety, Volunteer Headquarters, Operations, and Parking. The Director develops leaders and connects guests with volunteer teams to encourage meaningful involvement, while implementing standard operating systems, cultural expectations, volunteer leadership, and financial viability for the areas overseen.

This is a Sunday–Thursday role. Monday through Thursday are office days from 8:30 AM to 5:00 PM. On Sundays, the employee supports the weekend worship experience through their role or a weekly serving opportunity at an Elevation Church campus. The environment is fast-paced and may require adapting strategies or projects quickly to meet weekend needs. Staff are expected to maintain disciplined spiritual practices, including Bible reading, prayer, and reflection on and application of the weekly sermon.

Requirements

• Active participation in a church, including a lifestyle of inviting people to church, volunteering, generosity, and prioritizing community.
• High-level networking and relational strengths.
• Ability to make sound, critical decisions under pressure.
• Team player with excellent communication skills.
• Analytical thinking and problem-solving capability.
• Great attention to detail and time-management skills.
• Disciplined spiritual practices, including Bible reading, prayer, and reflection on and application of the weekly sermon.

Nice To Haves

• Experience working in a non-profit environment or ministry setting.
• Ministry training or education.

Responsibilities

• Assist in the overall leadership of the campus.
• Ensure worship experiences are executed with excellence so guests feel seen and known.
• Oversee, care for, and grow volunteer teams, including the Welcome Area, Greeters, Ushers, Campus Safety, Volunteer Headquarters, Operations, and Parking.
• Develop leaders and connect guests with volunteer teams to promote meaningful involvement.
• Implement standard operating systems, cultural expectations, volunteer leadership, and financial viability for the areas overseen.
• Support the weekend worship experience on Sundays, either directly in the role or through a weekly serving opportunity at an Elevation Church campus.

Benefits

• Elevation Church pays 100% of every employee’s medical benefits for full-time staff.
• 403(b) with 4% match.
• Dental and vision benefits.
• Paid time off for life, vacations, and rest.
• Elevation Church subsidizes six counseling sessions annually.
• Basic life insurance for the employee, spouse, and child(ren).
• Professional development opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed