Guest Experience Director (Blakeney Campus)

Elevation Church • Matthews, NC

8d

About The Position

The Guest Experience Director supports the overall leadership of the Blakeney campus and ensures worship experiences are executed with excellence so guests feel seen and known. The role oversees and develops volunteer teams, connects guests with opportunities to get involved, and implements operating systems, cultural expectations, volunteer leadership, and financial practices for the areas under its responsibility.

This is a Sunday–Thursday role. Monday through Thursday are office days from 8:30 a.m. to 5 p.m.; on Sunday, the employee supports the weekend worship experience through their role or a weekly serving opportunity at an Elevation Church campus. The work is fast-paced and may require adapting strategies or projects to meet weekend needs. The position also calls for disciplined spiritual practices and active participation in a church community.

Requirements

• Active participation in a church, including inviting people to church, volunteering, generosity, and prioritizing community.
• High-level networking and relationship-building strengths.
• Ability to make sound, critical decisions under pressure.
• Team player with excellent communication skills.
• Analytical thinking and problem-solving capability.
• Strong attention to detail and time-management skills.
• Discipline in spiritual practices, including Bible study, prayer, and reflecting on and applying the weekly sermon.
• Ability to adapt quickly in a fast-paced work environment.

Nice To Haves

• Experience working in a nonprofit environment or ministry setting.
• Ministry training or education.

Responsibilities

• Assist in the overall leadership of the campus and ensure worship experiences are executed with excellence so guests feel seen and known.
• Oversee, care for, and grow volunteer teams, including the Welcome Area, Greeters, Ushers, Campus Safety, Volunteer Headquarters, Operations, and Parking.
• Develop leaders and connect guests with volunteer teams to promote meaningful involvement.
• Implement standard operating systems, cultural expectations, volunteer leadership, and financial viability for the areas overseen.
• Support the weekend worship experience on Sundays, either directly in the role or through a weekly serving opportunity at an Elevation Church campus.

Benefits

• Elevation Church pays 100% of medical benefits for full-time staff.
• 403(b) with 4% match.
• Dental and vision benefits.
• Paid time off for life, vacations, and rest.
• Subsidy for six counseling sessions annually.
• Basic life insurance for the employee, spouse, and children.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed