Guest Experience Coordinator - One Dalton Street, Boston

Four Seasons Hotels and Resorts • Boston, MA

2d • Onsite

About The Position

Four Seasons Hotel One Dalton Street, Boston is currently looking for a Guest Experience Coordinator. The Guest Experience Coordinator role is part of the Rooms Division team (Rescom) and assists in planning a guests' stay prior to arrival. In this role you will correspond with guests or travel agents via phone, email or Four Seasons chat to learn about their interests, understand their preferences and then customize an experience for their trip to Boston. With a well-planned itinerary our guests will arrive worry free as the planning and arrangements will all have been organized well in advance.

Requirements

• College degree in hospitality preferred
• 1 year of luxury hotel experience
• Computer literate
• Ability to read and write in English
• Must already be legally permitted to work in the United States. Applicants without valid work authorization for the United States will not be considered.

Responsibilities

• Conducts all prearrival outreach for incoming guests via email, chat and phone calls. This role will either communicate with guests directly, travel agents or executive assistants of our guests.
• Actively books dining reservations and all activities for guests prior to arrival.
• Assists with transportation needs whether rental cars or private limo services.
• Works closely with all departments within the hotel to ensure all guest requests are communicated and fulfilled.
• Must actively maintain relationships with partners in the city to ensure we are connected and prioritized as a hotel. These relationships may include restaurants contacts, tour operators, transportation companies etc.
• Coordinates unique and one of a kind experiences to differentiate from competitors.
• Answers internal phone calls from in house guests looking for Concierge assistance.
• Must display a high level of integrity and professionalism at all times in dealing with guests and employees.
• Perform all reasonable services a guest may require, anticipate guest requests and requirements in order to satisfy them efficiently and promptly.
• Assists other departments as required in resolving problems.
• In this role you must be proficient in but not limited to Opera, Golden, Key.
• Performs other tasks or projects as assigned by hotel management and staff.

Benefits

• Hourly Rate: $32.22
• Ability to experience our hotels as a guest through the complimentary room program
• Medical, Dental and Vision Insurance
• 401(k) Retirement Matching Plan
• Highly competitive salaries and incentives
• Educational assistance programs, as well as in-house training workshop for all employees.
• Complimentary Life insurance
• Vacation & Paid Sick Time Off
• Complimentary Employee Meals

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree