Guest Experience Coordinator

Dahl Automotive•La Crosse, WI

2d•Onsite

About The Position

At Dahl Automotive, we value our team above all else. We are proud of our culture and career path opportunities we provide! It's our Mission to Keep People Moving and as a member of our team, we look forward to supporting and challenging you to success in this critical role and through your career path. Join our team and become part of a legacy that is more than 100 years in the making! Dahl Automotive located at the La Crosse Auto Plaza is looking for a Guest Experience Coordinator to join our fast, growing family! The Guest Service & Operations Coordinator serves as the primary point of contact for guests while providing administrative and operational support for all business units operating including Legacy Mobile Glass & Dent, Alloy Wheel Repair Specialists, and Commercial Protective Coatings & Upfitting. This position is responsible for delivering exceptional customer service, coordinating appointments, managing workflow communications, processing payments, and supporting the day-to-day operations!

Requirements

Knowledge of computer and telephone systems
Ability to read and utilize optional scripting in a conversational manner
Ability to deal effectively with others, identify problems, and recommend and implement viable solutions.
Skill in verbal and written communications, training and development, and effective listening
Skill in operating general office equipment, planning scheduling, and organizing work, and performing basic mathematical calculations
Skill in demonstrating and performing job tasks of direct reports and efficient use of computers and software programs.
Valid driver’s license and clean driving record

Responsibilities

Provide superior guest service to La Crosse Auto Plaza guests in person and over the phone/email
Schedule guest appointments and create technician schedules while monitoring a consistent work volume
Support La Crosse Auto Plaza sales and guest communication process
Work to meet established quarterly goals, usually measuring progress and making course corrections on a monthly basis
Receives insurance assignments and determines how to use resources to meet schedules and goals
Supporting other team members with duties such as responding to guest questions
Maintain a broad knowledge base of insurance partner requirements regarding authorizations, billing, and SOP’s.