Guest Experience & Community Affairs Coordinator - MGM Yonkers

MGM Resorts International • Yonkers, MD

3d • Onsite

About The Position

The SHOW comes alive at MGM Resorts International. Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests. Love creating unforgettable guest experiences and making a meaningful impact in your community? Bring your passion, energy, and hospitality expertise to our team as a Coordinator Admin II – Guest Experience & Community Impact!

Requirements

• Has a High School Diploma, GED, or equivalent
• Has 1+ Years of Prior Relevant Experience in a customer/external stakeholder service-focused role
• Excellent customer service skills and interpersonal skills to effectively communicate with all business contacts, with the ability to de-escalate effectively when needed
• Excellent organizational skills and ability to function effectively under time constraints and within established deadlines, with particular attention to detail

Responsibilities

• Own all requests and complaints submitted through guest experience platforms; resolve issues promptly using discretion and independent judgment, and follow up thoroughly to ensure complete guest satisfaction.
• Oversee the inventory of guest service collateral by conducting regular audits and managing replenishment for frontline service toolkits and guest recovery amenities.
• Manage prize distribution and reward fulfillment for property recognition programs by ordering prizes, tracking acknowledgement forms, and processing payroll documentation.
• Serve as the on-property lead administrator for the corporate employee giving and volunteer portal; organize event logistics, coordinate team outreach, and audit logged volunteer hours for data accuracy and reporting.
• Serve as lead administrator for the Corporate Responsibility Council (CRC) by scheduling recurring meetings, preparing agendas, synthesizing executive discussions into formal meeting minutes, and tracking assigned deliverables to completion.
• Attend select community initiatives to capture digital media content, coordinate internal creative design requests, and manage day-of volunteer logistics on-site.

Benefits

• Healthcare, financial, and time off benefits
• Wellness incentive programs to help you stay healthy physically and mentally
• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more.
• Free meals in our employee dining room
• Free parking on and off shift
• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community
• medical, dental, vision, life insurance, 401(k) plans, and time off plans

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED