Guest Experience Specialist - MGM Springfield
About The Position
The SHOW comes alive at MGM Resorts International. Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests. Do you love connecting with people and creating exceptional experiences? Are you the type of person who can turn an ordinary interaction into a memorable moment? If so, we want you on our team! As a Guest Experience Specialist, you will be the face of our organization, providing genuine hospitality and personalized service that leaves a lasting impression. Your warm smile, positive attitude, and passion for helping others will set the stage for remarkable guest experiences from the moment they arrive.
Requirements
- Has a High School Diploma, GED or equivalent
- Has 3+ Years of Prior Relevant Experience in a guest/customer service focused role
- Has 1+ Years of Prior Relevant Experience in working in a similar resort setting
Responsibilities
- Own all requests and complaints; resolve issues immediately using discretion and independent judgment and follow up to ensure the guest’s satisfaction
- Contact appropriate individual or department as necessary to resolve guest requests
- Investigate correspondence reoccurrences and make recommendations to management
- Log and track guest correspondence by managing guest files and communications regarding highly sensitive and confidential information
- Directly accommodate and make personalized arrangements for returning guests
- Interact and assist resort staff in a professional manner to foster and promote a cooperative and harmonious work environment
- Stay current on all hotel services/features and local attractions/activities to respond to guest inquiries accurately
Benefits
- Healthcare, financial and time off benefits
- Wellness incentive programs to help you stay healthy physically and mentally
- Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more.
- Free meals in our employee dining room
- Free parking on and off shift
- Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community
- Company-issued uniform and dry-cleaning
- medical, dental, vision, life insurance, 401(k) plans, and time off plans
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
