Guest Experience Associate - Festival of Trees (seasonal)
About The Position
The Garden at Elm Bank is hiring part-time seasonal Guest Experience Associates for its Festival of Trees, held November 23 through December 31, 2026, and closed on Thanksgiving and Christmas Day. Associates serve as the first point of contact for festival guests by welcoming visitors, managing admissions, and operating the raffle. The role suits reliable, upbeat, independent people who enjoy busy, festive environments and can keep lines moving while providing friendly service. The position is based at The Garden at Elm Bank in Wellesley, Massachusetts, and reports to the Director of Guest Experience and Education. Training is available before the festival. Weekend, evening, and holiday-period shifts are required and scheduled in advance; flexible scheduling can accommodate a range of shift patterns. Pay is $15 to $17 per hour.
Requirements
- Experience in customer service, retail, hospitality, restaurant service, or another high-volume public-facing role.
- Comfort with electronic POS systems and cash and credit card transactions.
- Strong attention to detail with money handling and record-keeping.
- Ability to answer and transfer phone calls and use general office equipment.
- Ability to stand for extended periods, bend, and occasionally lift and carry supplies between buildings.
- Willingness to work outdoors in cold and winter weather conditions.
- Availability for required weekend, evening, and holiday-period shifts.
Nice To Haves
- A brief letter (one page maximum) with practical examples of experience working with the public, handling sales or cash, providing information, and/or keeping a space tidy is appreciated but not required.
Responsibilities
- Greet and assist festival guests with enthusiasm and professionalism.
- Sell and scan festival admission tickets, memberships, and add-ons.
- Manage guest flow and lines during peak periods.
- Answer questions in person, by phone, or by email about festival hours, tickets, parking, and directions.
- Open and close the admissions booth and festival facilities.
- Sell raffle tickets and accurately process cash and card transactions.
- Explain raffle rules, prize details, and how drawings work.
- Help guests place tickets in the correct tree or prize entry boxes.
- Monitor raffle stations to keep entry boxes secure, organized, and stocked.
- Balance raffle sales and cash at the start and end of each shift.
- Support end-of-festival raffle drawings and winner notifications as needed.
- Keep the Visitor/Education Center, Gatehouse, and festival spaces clean, safe, and accessible.
- Restock brochures, raffle supplies, and guest materials.
- Assist with festival setup, daily resets, and breakdown.
- Supervise and support volunteer greeters.
- Enforce Garden rules and policies for visitor safety and site security.
- Solve problems independently and use sound judgment during busy shifts.
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What This Job Offers
Job Type
Part-time
Education Level
No Education Listed
