Guest Experience and Rooms Operations

Kalahari Resorts & Conventions•Wisconsin Dells, WI

9d•Onsite

About The Position

Kalahari Resorts & Conventions is hiring for Room Attendants, Housekeeping Supervisors, Guest Service Agents, PBX Operators, Bell Staff, and leadership positions. These roles help ensure guest rooms and lounge areas meet high standards of comfort and cleanliness and support guests throughout check-in, their stay, and check-out. Associates contribute to welcoming, responsive, friendly, and courteous service and help create memorable guest experiences. Leadership team members guide, support, and inspire associates while delivering extraordinary service. Paid training is provided, and prior experience is not required.

Requirements

Reliability and attention to detail.
Pride in one’s work and a positive, service-focused attitude.
Willingness to work flexible and sometimes long hours, including weekends and holidays.
For leadership roles, a collaborative leadership style rooted in respect and service to others.
No prior experience is required; paid training is provided.

Responsibilities

Clean and reset guest rooms and shared spaces.
Ensure guests feel welcome and receive responsive, friendly, and courteous service.
Work efficiently and independently while contributing as a member of the team.
Oversee daily front office operations, including guest check-in and check-out, room assignments, and special requests.
Address guest concerns and service recovery situations promptly and professionally.
Change bed linens, sanitize surfaces, vacuum, and replenish amenities.
As a leader, guide, support, and inspire associates while helping deliver positive guest experiences.