Guest Experience and Rooms Operations
About The Position
Kalahari Resorts & Conventions is hiring for Room Attendants, Housekeeping Supervisors, Guest Service Agents, PBX Operators, Bell Staff, and leadership positions. Team members help ensure guest rooms and lounge areas meet high standards of comfort and cleanliness and assist guests throughout check-in, their stay, and check-out. Leadership team members guide, support, and inspire associates while helping deliver positive guest experiences. The role calls for professionalism, a helpful attitude, and a commitment to making guests feel welcome. Responsibilities may include cleaning and resetting guest rooms and shared spaces, assisting guests, supporting front office operations, and handling guest concerns. Tasks for room attendants include changing bed linens, sanitizing surfaces, vacuuming, and replenishing amenities. Paid training is provided, and applicants without prior experience are welcome. Open interviews are held Monday through Friday from 11 a.m. to 2 p.m.; candidates may also email to arrange an interview. Positions are available at Kalahari locations in Wisconsin Dells, Wisconsin; Sandusky, Ohio; Pocono Manor, Pennsylvania; Round Rock, Texas; and Spotsylvania County, Virginia.
Requirements
- Reliable and detail-oriented, with pride in work.
- Positive attitude and a service-focused personality.
- Willingness to work flexible and sometimes long hours, including weekends and holidays.
- For leadership positions, a collaborative, respectful, and service-oriented leadership style.
Responsibilities
- Clean and reset guest rooms and shared spaces.
- Provide responsive, friendly, and courteous service to guests.
- Work efficiently and independently while contributing as a team member.
- Oversee daily front office operations, including guest check-in and check-out, room assignments, and special requests.
- Deliver housekeeping and guest services that support guest satisfaction.
- Address guest concerns and service recovery situations promptly and professionally.
- Change bed linens, sanitize surfaces, vacuum, and replenish amenities.
- As a leader, guide, support, and inspire associates while delivering guest experiences.
Benefits
- Free meals and uniforms.
- $500 sign-on/referral bonus.
- Commission bonuses and a commission structure.
- Career growth opportunities and promotion from within.
- 401(k) matching.
- Paid time off.
- Holiday compensation.
- Health, dental, and vision coverage for full-time associates.
- Employee appreciation events, discounts, and perks at all resorts.
- Education assistance programs.
- Paid training.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
