Guest Experience and Retail Marketing Coordinator

Kiawah River Investment LLC•John Island, SC

About The Position

The Guest Experience and Retail Marketing Coordinator creates a welcoming first impression of Kiawah River through attentive service at The Spring House and an inviting shopping experience at The Finery. Reporting to the Spring House Manager, with a dotted-line reporting relationship to the Finery Marketing Lead, this hands-on role combines homeowner and guest assistance with retail marketing and sales support. The coordinator helps guests discover products and experiences that reflect Kiawah River. The position works in the Kiawah River community’s Spring House, which features pools, an outdoor spa, a pool bar, dining and event spaces, and a fitness facility. The coordinator also supports The Finery’s retail operations and participates in pop-ups, trunk shows, and community events.

Requirements

Strong customer service and interpersonal skills, including the ability to listen, personalize service, and resolve routine concerns professionally and discreetly.
Ability to sell confidently and thoughtfully, learn product details, and create appealing merchandise displays.
Comfort using computers and email and learning point-of-sale, reservation, and inventory systems.
Strong organization, accuracy, and follow-through, with the ability to prioritize guest needs while completing retail and marketing assignments.
Ability to perform duties involving standing, walking, reaching, handling merchandise, and moving retail and service supplies, with reasonable accommodation as applicable.
Ability to lift up to 50 lbs consistently.
Availability for a flexible schedule, including weekends, evenings, and holidays, depending on clubhouse activity, Finery needs, events, and peak times.

Nice To Haves

Hospitality, clubhouse, retail, or related customer-facing experience.

Responsibilities

Welcome homeowners and guests, anticipate their needs, and build positive relationships through thoughtful, personalized service.
Maintain current knowledge of Kiawah River, its amenities, activities, and directions; answer questions accurately and connect visitors with the appropriate team, including Sales for residential inquiries.
Answer The Spring House phone, take accurate messages, follow requests through to resolution, address routine concerns, and escalate issues as needed.
Assist with cabana and daybed reservations, fob pickups and requests, and towel service, including rental transactions and returning soiled towels for laundering.
Complete daily opening and closing checklists and keep the welcome desk and guest areas organized, presentable, and ready for service.
Balance guest requests with retail and marketing tasks, coordinating priorities and coverage with the Spring House Manager.
Actively sell Finery merchandise by learning product features and stories, asking thoughtful questions, and recommending suitable items.
Set up and refresh shop displays, product arrangements, and approved signage while maintaining a polished presentation consistent with the Kiawah River brand.
Build knowledge of Kiawah River’s community, amenities, and lifestyle to help residents and visitors discover the community.
Process sales and approved returns or exchanges accurately using the point-of-sale system and follow payment, cash-handling, and reconciliation procedures.
Receive, check, tag, organize, and replenish merchandise; assist with inventory counts and report stock discrepancies, low inventory, and customer requests.
Share customer feedback, product interest, and selling opportunities with the Finery Lead.
Prepare and break down retail displays for pop-ups, trunk shows, and community events; assist with merchandise, signage, guest engagement, and sales.
Share common guest questions and customer feedback to help improve messaging, promotions, and the visitor experience.
Perform other related duties as assigned.