GUEST EXPERIENCE AND CONCIERGE SPECIALIST

TAHOE CLUB COMPANY LLC•Truckee, CA

3d•$22 - $28•Onsite

About The Position

The Guest Experience and Concierge Specialist is the welcoming face of Tahoe Mountain Club and serves as a primary point of contact for Members and Guests. The role delivers personalized, concierge-level service, promotes Club activities and offerings, and helps create a welcoming atmosphere and memorable experiences. Success requires friendliness, comfort speaking with unfamiliar people, an ability to recognize and remember names and faces, and a strong focus on anticipating Member needs. This hands-on position supports daily Club operations, member satisfaction, Club standards, and safety compliance. Responsibilities include member-facing service, communications and event support, access and fee management, administrative duties, facility presentation, and coordination with internal teams. The role may also assist other employees and perform additional tasks as operational demands fluctuate. The position reports to the Member Services and Reservation Manager and has no supervisory duties.

Requirements

Must be at least 18 years of age.
High school diploma or GED required.
At least 2 years of experience in hospitality, customer service, or a related environment.
Ability to read and speak English to perform job duties and communicate with customers and coworkers.
Ability to work as part of a team and maintain open communication with managers and coworkers.
Professional demeanor and professional communication.
Must meet certifications, licensing, and safety-training requirements as determined by Tahoe Mountain Club policies and procedures.

Responsibilities

Represent the Club professionally and uphold its standards of excellence.
Communicate professionally with Members and Guests in person, by phone, and by email; greet Members warmly and by name whenever possible.
Provide concierge-level service, respond to inquiries, find solutions using available resources, and follow up personally with Members and Guests.
Review event calendars, promote events, make recommendations, register Members for events, and assist with planning and executing small member events.
Promote awareness of Club activities, services, amenities, and upselling opportunities.
Understand membership types and access privileges, discuss Club offerings with interested parties, manage facility access, and ensure proper use of membership cards and collection of guest fees.
Assist with member communications through mass and direct email, SMS campaigns, and website content.
Coordinate event signage and collateral, write member-facing copy for events, newsletters, and announcements, and ensure outbound communications are accurate and consistently branded.
Monitor and report communication performance metrics, collaborate across departments on member engagement communications, and assist with post-program summaries and member feedback collection.
Issue membership cards, take ID photos, and maintain records.
Support Club leadership decisions and communicate existing policies and policy updates confidently and positively.
Use point-of-sale systems to process transactions, sell items, and collect fees accurately.
Monitor facilities for cleanliness, maintain a tidy and clutter-free workspace, and uphold safety compliance and visual presentation standards.
Follow company safety and security policies, monitor weather, and make operational decisions that support Member and crew safety.
Maintain and organize member recreational items and supplies; collect, track, organize, and reunite lost property with its owners.
Perform assigned opening and closing duties and respond promptly to emergencies or safety concerns according to facility policies.
Coordinate with internal teams to support seamless operations and participate in required staff meetings and training.
Assist other team members and perform additional tasks as needed in response to fluctuating Club operations.