Guest Experience Ambassador - NYC

Compass Group•New York, NY

3d•Onsite

About The Position

Embark on a journey of hospitality excellence as a valued member of our team, dedicated to creating exceptional experiences for our members. Every detail is thoughtfully delivered to exceed expectations and foster a welcoming, high-touch environment.

Requirements

Strong hospitality mindset with a focus on delivering a high-quality guest experience.
Excellent communication and listening skills in a public-facing environment.
Ability to multitask, prioritize, and perform under pressure.
Proficient in computer systems, office technology, and Microsoft Office Suite including Outlook, Teams, Word, PowerPoint, and Excel.
Punctual, dependable, and detail-oriented with a commitment to operational excellence.
High level of discretion, professionalism, and confidentiality.
Ownership mindset with accountability across responsibilities.
Two to three years of experience in a client service or front-of-house role within hospitality or corporate environment preferred.

Nice To Haves

Experience with meeting and event planning preferred.

Responsibilities

Welcome members and guests with warmth, maintaining eye contact and a professional presence.
Deliver personalized arrival experiences, tailoring interactions and amenities to individual preferences.
Manage check-in and check-out processes smoothly, ensuring a seamless experience.
Provide recommendations on site amenities, local attractions, and dining options.
Oversee access management, including badge processes, with accuracy and attention to detail.
Coordinate equipment repairs and maintenance to ensure uninterrupted operations.
Plan and execute meetings and events, including audiovisual setup and catering, serving as liaison between clients and vendors.
Resolve scheduling and booking conflicts proactively, escalating when needed.
Respond to inquiries efficiently and professionally with strong attention to detail.
Conduct opening and closing walkthroughs, documenting and communicating key updates.
Provide first-level technical support for site technology needs.
Support administrative tasks to ensure smooth daily operations.
Collaborate effectively with team members and other departments.
Follow all security, fire, health, and safety protocols.
Support business needs with flexibility across morning and evening schedules.
Take on additional responsibilities as needed, demonstrating commitment to service excellence.