Guest Experience Ambassador-14
About The Position
NEXDINE Hospitality provides dining, hospitality, fitness center and facility management services to businesses, independent schools, higher education, senior living, and hospitals nationwide. The Guest Experience Ambassador reports to the Director of Dining Services and is responsible for providing a best-in-class dining experience to the residents, colleagues, and guests we serve by ensuring all are provided with exemplary service. The role involves cascading a spirit of Hospitality in all dealings and ensuring customer satisfaction with all aspects of service.
Requirements
- High school diploma or equivalent
- Previous experience in food service
- Previous customer service experience
Responsibilities
- Cascade a spirit of Hospitality in all dealings with residents, colleagues and guests.
- Leads service of food or beverages to residents and prepares or serve specialty diets and dishes as required.
- Engages with residents to obtain desired orders for food or beverages while possessing the ability to fully articulate the daily menu offerings.
- Explain how various menu items are prepared, describing ingredients and cooking methods.
- Ensure residents are satisfied with all aspects of service.
- Communicate with direct supervisor on any customer service issues.
- Check residents' diets, likes & dislikes to ensure that such requirements are satisfied.
- Assist with set-up/breakdown of all scheduled meal periods.
- Stock service areas with supplies such as coffee, food, tableware, and linens as needed.
- Perform cleaning duties as assigned, including but not limited to, sweeping and mopping floors, tidying up service station, clearing tables and taking out trash.
- May wash pots, pans, dishes, utensils, or other cooking equipment.
- May assist in supporting culinary staff at numerous stations as directed.
- Provide excellent customer service to include being attentive, approachable, greeting and thanking customers.
- May perform other duties and responsibilities as assigned.
Benefits
- Generous Compensation & Benefits Package
- Health, Dental & Vision Insurance
- Company-Paid Life Insurance
- 401(k) Savings Plan
- Paid Time Off: Vacation, Holiday, Sick Time
- Employee Assistance Program (EAP)
- Career Growth Opportunities
- Various Employee Perks and Rewards
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
101-250 employees
