Buffalo Trace Guest Experience Team

Sazerac Company • Frankfort, KY

5d • Onsite

About The Position

Join the team that creates memorable experiences for visitors from around the world at Buffalo Trace Distillery. As a Guest Experience Ambassador, you’ll serve as a key point of contact for guests, helping ensure a welcoming, seamless, and engaging visit from arrival through departure. This role offers the opportunity to work in a dynamic hospitality environment while supporting tours, tastings, reservations, and visitor services.

Requirements

• High school diploma or GED equivalent.
• Must be 21 years of age
• Must be able to work 2 weekends a month (including Saturday and Sunday)
• Ability to stand for extended periods throughout the workday.
• Ability to lift and carry up to 40 pounds.

Nice To Haves

• 1+ year of hospitality, tourism, customer service, or guest experience experience.
• Experience working directly with visitors, customers, or guests in a service-focused environment.

Responsibilities

• Welcome and assist guests throughout their visit, providing exceptional customer service and support.
• Manage visitor check-in processes, reservations, and guest inquiries via phone and email.
• Support visitor flow through parking, transportation, greeting, and tasting experiences.
• Help create a safe, organized, and enjoyable environment for all guests.
• Collaborate with team members to continuously improve the visitor experience and daily operations.

Benefits

• medical
• dental
• vision
• 401K
• paid time off

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED