Guest Experience Ambassador 1 - Guest Experience - FT - Evening

Stormont Vail Health•Topeka, KS

1d•Onsite

About The Position

The position will provide a safe and friendly atmosphere by watching and ensuring safety of all patients and visitors entering assigned facility and screening procedures are followed by visitors and team members. Team Member will present an observant, friendly, helpful first impression to anyone entering and exiting the hospital or health center. Position will watch for safety risks (falls etc.) cleaning spills, screening guests, managing first impression of space. Roles include greeter, patient escort, and lobby information/guest assistance.

Requirements

Experience in a customer service-related job.
Experience in a patient care.

Nice To Haves

High School Diploma / GED

Responsibilities

Act as a resource person providing a welcoming experience upon arrival and departure through education, guidance, direction and screening.
Assist visitors and answer telephone inquiries regarding patient room numbers, location of various departments within the medical center.
Welcome everyone at the designated entrance.
Safely assist guests to their destination via walk or wheelchair escort. This includes safe transport of customer from a car parked at entrance.
Use scripting as outlined in training to convey a consistent message.
Train new volunteers.
Check for any broken or unsafe wheelchair. Label as broken and take to Facilities Management.
Maintain a well-kept lobby.
Assist in offering and helping to carry guests belongings.
Provide routine sanitation of wheelchairs and other high touch surfaces.
Contact Security Department if a guest becomes injured.
Ensure all oxygen tanks left at main entrance are properly taken to a nursing floor for storage.
Communicate any concerns to Supervisor.
Complies with all policies, standards, mandatory training and requirements of Stormont Vail Health.
Performs other duties as assigned.