Guest Experience Ambassador

Compass Group•New York, NY

19h•$65,000 - $66,500•Onsite

About The Position

Rapport is a specialized division of FLIK Hospitality Group focused on all aspects of guest and employee services, meeting and event planning and conference center management. Distinct from recruitment agencies, we do not engage in temporary contracts. Our commitment is to foster long-term career development, allowing ambassadors to enjoy the comprehensive benefits of working directly with us. Rapport invests in all of its ambassadors, allowing them to attain their career aspirations. It starts with a warm welcome to our business, followed by an individual training and development program. You’ll be encouraged to become the very best you can be throughout your career here, and will be provided with the skills to step into your next big role. Becoming a Rapport ambassador means becoming part of a global community, collaborating with diverse talents, sharing ideas, and experiencing a workplace culture that extends beyond local boundaries. Your journey with us is more than just a job: it’s a meaningful career. The Receptionist serves as the front-of-house ambassador and first point of contact for MGX’s New York office. This role is responsible for delivering a professional, polished, and hospitality-driven experience for all visitors, employees, and stakeholders while ensuring seamless reception operations and communication flow. The ideal candidate will demonstrate a service-first mindset, strong attention to detail, and the ability to manage multiple priorities while upholding MGX’s high standards of excellence and brand representation.

Requirements

1–3 years of experience in reception, hospitality, or customer service roles
Strong verbal and written communication skills
Professional presentation with a polished and service-oriented demeanor
Ability to multitask, prioritize, and remain composed in a fast-paced environment
Strong organizational skills and attention to detail

Responsibilities

Greet and welcome all guests with genuine warmth, professionalism and efficiency ensuring they feel comfortable and well cared for
Manage visitor access, registration, and badging in accordance with office protocols
Operate and manage the switchboard, handling incoming calls and inquiries promptly and accurately
Coordinate mail, courier services, and deliveries
Maintain a clean, organized, and client-ready reception area at all times
Serve as a central point of communication for front-of-house activities
Support meeting logistics, visitor coordination, and day-to-day office operations
Uphold MGX and Rapport brand standards through professional appearance, demeanor, and service delivery