Guest Experience Ambassador
About The Position
The Marker Union Square is seeking a Guest Experience Ambassador who embodies genuine hospitality and elevated service. This role is ideal for someone who loves connecting with people, takes pride in curating meaningful experiences, and thrives in an environment where they are empowered to make proactive decisions that delight guests. As a Guest Experience Ambassador, you will be the face of The Marker, setting the tone from the moment a guest arrives. You will provide seamless arrivals and departures, anticipate needs, resolve concerns with grace, and be empowered to enhance the guest journey.
Requirements
- Previous front desk or guest service experience—ideally in a luxury, boutique, or lifestyle hotel.
- Strong verbal communication skills and a warm, professional presence.
- A proactive, solutions-focused mindset and the confidence to make empowered decisions.
- Calm, composed judgment during busy periods or sensitive situations.
- Comfort using hotel systems, payment tools, and guest communication technology.
- Ability to stand and move throughout the Front Office for extended periods.
- A team-first mindset and a genuine passion for delivering meaningful hospitality.
Responsibilities
- Greet guests with authentic warmth and a polished, welcoming presence.
- Complete guest registrations, verify details, select rooms that match guest preferences, and introduce them to the hotel’s offerings and neighborhood highlights.
- Issue keys, process payments, balance your house bank, and accurately post charges using our hotel systems.
- Provide thoughtful, proactive recommendations that showcase the best of Union Square and San Francisco.
- Use empowerment to make on-the-spot service decisions that elevate the guest experience.
- Anticipate guest needs and take initiative to resolve issues before they become concerns.
- Manage guest feedback with empathy, research solutions quickly, and restore satisfaction with confidence and tact.
- Support guests through checkout, ensuring billing accuracy and a positive departure experience.
- Maintain a collaborative, professional, and inclusive team environment.
- Perform additional tasks that contribute to an exceptional guest journey.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
