Guest Engagement Facilitator

Griffin Museum of Science and Industry • Chicago, IL

1d • Onsite

About The Position

The Guest Engagement Facilitator provides operational support for engaging and orienting Museum guests. The role delivers guest programming through group tours, interpersonal flex programming, live science demonstrations, in-depth experiences, and other formats. Facilitators use science content knowledge, educational practices, and public speaking to create welcoming, engaging experiences for visitors of all ages and backgrounds.

This is a part-time, onsite position at the Museum, scheduled for three full days per week. The role is union-represented by AFSCME Council 31 and requires Tuesday availability, availability for at least one weekend day, and occasional evenings for special events. Employees must also be able and willing to work weekends and holidays and commit to a regular schedule. The hourly rate is $18.00.

Requirements

• High school diploma or equivalent.
• One to two years of related experience in program facilitation, public speaking, or guest-facing functions, including engaging guests of all ages.
• Enthusiasm for science and education and ability to work in spaces with large crowds.
• Hospitality, flexibility, adaptability, resilience, and interest in working with people in a fun, fast-paced, changing environment.
• Ability to multitask and prioritize efficiently.
• Consistent good attendance, timeliness, and readiness to engage guests.
• Self-awareness and self-regulation, with commitment to growth and improvement.
• Strong problem-solving and conflict-resolution skills.
• Strong public speaking, multitasking, and conversational skills.
• Ability to engage guests for extended periods one-on-one or in groups and lead groups from place to place.
• Ability to handle guest questions as instructed.
• Adaptability to diverse learning and communication styles.
• Ability to walk and move across uneven surfaces, climb stairs, lift, push, carry, see in varying light conditions, and participate in some physical activities.
• Proficient computer skills and willingness to learn and use new software and hardware, including computers and handheld devices.
• Ability and willingness to work weekends and holidays, some evenings, and a regular schedule.
• Ability to read and interpret training guides and procedure manuals and speak effectively before groups of employees.
• Ability to calculate figures and amounts, including percentages, area, circumference, and volume, and apply basic algebra and geometry.
• Ability to solve practical problems with limited standardization and interpret written, oral, or scheduled instructions.
• Regular use of hands to handle or feel objects and ability to talk and hear; frequent standing, walking, and reaching; occasional sitting, climbing, balancing, stooping, kneeling, crouching, crawling, tasting, or smelling.
• Ability to occasionally lift or move up to 25 pounds, stand for up to three hours at a time, and move safely through the Museum campus.
• Vision abilities including close, distance, color, peripheral, and depth vision, and ability to adjust focus.

Nice To Haves

• Associate degree or higher.

Responsibilities

• Deliver engaging science programming throughout the Museum using content knowledge, educational practices, and public speaking skills.
• Proactively invite guests to participate and create personalized, guest-first experiences.
• Lead discussions using a conversational educational approach and open-ended questions to teach science content and achieve program goals.
• Adapt engagement for visitors with diverse ages, backgrounds, and knowledge levels.
• Master Museum programming and updates, and use program goals and outlines with independent or group research to deliver programs.
• Anticipate and proactively resolve guest issues and needs.
• Participate in team discussions and meetings to practice skills and improve programs.
• Support Museum exhibits and experiences through operational duties such as wayfinding, guest check-in, guest services, and opening and closing the Museum.
• Partner with the Guest Operations Team to communicate guest flow for tours and other experiences and support efficient entry.
• Collaborate with Museum staff to provide a safe, inclusive, and positive environment for guests.
• Support team members and engage guests with a cordial, professional, and collaborative approach.
• Participate in ongoing coaching and development with the supervisor and GEF Certified Trainers to support individual, team, and program goals.
• Perform other duties as assigned.

Benefits

• Free admission to Griffin MSI for family and friends.
• Free admission to other museums.
• Free parking in Griffin MSI’s garage.
• Part-time benefits are referenced, with details available via a link in the posting.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED