Pensacola Mission Guest Concierge

Waterfront Rescue Mission•Pensacola, FL

4d•Onsite

About The Position

The Waterfront Rescue Mission, recognized in 2025 as one of the Best Christian Workplaces in the country, is hiring a positive, highly productive, safety-minded and team oriented Guest Concierge. Under the supervision of the Operations Manager or an Assignee (Chaplain), this position takes care of specific day-to-day operations so that the ministry staff can focus on teaching, counseling, preaching, etc. Performs all reasonably related duties as assigned.

Requirements

High School Diploma or Equivalent; and 0 months to 2 years related experience and/or training in Concierge Support of Social Work Related Programs; or equivalent combination of education and experience in the nonprofit social work industry.
Must be skilled and/or willing to be trained in verbal and non-violent conflict de-escalation/resolution techniques.
Must have a valid government-issued driver’s license and be insurable by the WRM’s insurance carrier.
Must be willing to sign WRM's Statement of Faith.
Must exemplify and model Christian behaviors and values and possess high levels of ethics, honesty and character.

Responsibilities

Greets and engages ALL guests and clients entering Mission property in a friendly and professional manner and directs them to their destination accordingly.
Maintain excellent situational awareness to identify and monitor suspicious activity, safety hazards and other campus related concerns
Enforces access control and visitor management policies at assigned location(s)…such as intake and check-out locations.
Adheres to and enforces all WRM rules, regulations, procedures, policies and standards of conduct.
Maintains a friendly and professional working relationships with vendors and contractors visiting Mission property and ensures they are taken to the Mission location they are servicing.
Monitors the WRM vendor check-in and check-out log.
Observes and monitors entry and exit locations at the Mission.
Assist with de-escalation of client and/or guest related conflicts.
Assist with client check-in and check-out processes.
Serves all clients and guests in a gracious, friendly, and helpful manner, complying with our Guidelines for Addressing Aggressive Clients , as well as fulfilling the AIM of Waterfront, which is “To demonstrate God’s goodness by providing rescue and recovery services in Jesus’ name.”
Provide additional Mission Support as necessary.
Some travel may be necessary for training & temporary duty.
Other duties as assigned by immediate supervisor or other Mission management.