Guest Advocate (Cashier or Front of Store Attendant/Cart Attendant) (T2925)

Target•Guilford, CT

47d•Onsite

About The Position

The Guest Advocate role focuses on creating an easy, inspiring, and friendly guest experience. This involves welcoming guests, exceeding their expectations, and focusing on guest interaction, loyalty enrollment, and store cleanliness. Advocates for both in-store and digital services, they are knowledgeable about Target's capabilities and features that drive adoption and guest loyalty. They are empowered to make shopping quick and easy for guests at checklanes, guest services, and pick-up/drive-up areas, ensuring exceptional quality. Working as a Guest Advocate provides opportunities to develop skills in communicating with guests, problem-solving, decision-making, adapting to different situations, and promoting various benefits and services.

Requirements

Enjoy interacting and helping others, including guests and team members.
Thrive in a fast-moving, highly active, and physically demanding role.
Possess skills in teamwork, flexibility, and creative problem-solving.
Open to working a flexible work schedule with varying hours, days, or shifts (including nights, weekends, holidays, and peak shopping times).
Communicate effectively, using positive language and being attentive to guests' needs.
Exhibit a welcoming and helpful attitude toward guests and team members.
Demonstrate attention to detail while prioritizing tasks.
Willingness to educate guests and engage around products and services.
Ability to communicate on multiple frequency devices and operate handheld scanners and other technology equipment.
Capability to work both independently and with a team.
Ability to remain focused and composed in a fast-paced environment and accomplish multiple tasks within established timeframes.
Ability to resolve guest questions quickly on the spot.
Accurately handle checkout operations and transactions.
Scan, handle, and move merchandise efficiently and safely, including frequently lifting or moving product up to 10 pounds and occasionally lifting or moving merchandise up to 44 pounds without additional assistance.
Ability to remain mobile for the duration of a scheduled shift.
Capability of working in and exposure to varying temperatures, humidity, and other elements while performing certain job duties (e.g., Drive-Up, carryout).

Responsibilities

Greet guests with a friendly demeanor, making eye contact or waving from 10 feet away, and initiating a warm, helpful interaction from 4 feet away.
Help guests find what they need and resolve issues to ensure a smooth shopping experience.
End every guest transaction with a sincere thank you.
Actively support team efforts and assist peers while maintaining a positive and respectful attitude.
Adjust to business and guest needs to deliver an easy and inspiring guest experience.
Demonstrate a service culture that prioritizes the guest service experience.
Inform guests about current promotions, store activities, and events.
Educate guests on how to use features and offerings within the Target App, including Wallet.
Inform guests about the benefits of Target Loyalty programs and assist with sign-up and sign-in processes.
Scan and bag guest items efficiently, accurately, and in compliance with food safety standards.
Minimize guest wait time while maintaining guest service and accuracy.
Direct guests to enroll, activate, and use Order Pick-Up, Drive-Up, and online ordering features.
Attempt every return or exchange, follow register prompts, and partner with leaders to solve guest issues according to Target's policies.
Maintain a clean and clutter-free work area by gathering unpurchased items, baskets, and hangers.
Stock supplies during store open hours while remaining available for guests.
Demonstrate ethical conduct, safety, and compliance.
Work in a safe manner, comply with all safety policies and training, and report/correct hazards.
Support guest services like Order Pick-Up (OPU) and Drive-Up (DU) Orders, and maintain compliance with laws, such as adult beverage laws.
Perform other duties based on business needs.