Guest Advocate (Cashier or Front of Store Attendant/Cart Attendant) (T2822)

Target•Boston, MA

48d•$20 - $30•Onsite

About The Position

The Guest Advocate role focuses on creating an easy, inspiring, and friendly guest experience. This involves welcoming guests, exceeding service expectations through interaction and store cleanliness, and promoting Target's digital and in-store services. The role aims to make shopping quick and easy for guests across various touchpoints like checklanes, guest services, and pickup options, while ensuring exceptional quality. Target emphasizes meaningful experiences for team members to build skills for a career. A Guest Advocate develops skills in guest communication, problem-solving, adapting to different guest interactions, and promoting benefits and services.

Requirements

Enjoy interacting with and helping others (guests and team members).
Thrive in a fast-moving, active, and physically demanding role.
Possess teamwork, flexibility, and creative problem-solving skills.
Open to working a flexible schedule including nights, weekends, holidays, and peak shopping times.
Effective communication skills, including positive language and attentiveness to guest needs.
Welcoming and helpful attitude towards guests and team members.
Attention to detail while prioritizing tasks.
Willingness to educate guests and engage around products and services.
Ability to communicate on multiple frequency devices and operate handheld scanners and other technology.
Ability to work independently and with a team.
Capability to remain focused and composed in a fast-paced environment and accomplish multiple tasks within established timeframes.
Ability to resolve guest questions quickly on the spot.
Accurately handle checkout operations and transactions.
Scan, handle, and move merchandise efficiently and safely.
Frequently lift or move product up to 10 pounds and occasionally up to 44 pounds.
Remain mobile for the duration of a scheduled shift.
Ability to work in and exposure to varying temperatures, humidity, and other elements (e.g., Drive-Up, carryout).

Responsibilities

Greet guests warmly, making eye contact and initiating helpful interactions.
Help guests find items and resolve issues to ensure a smooth shopping experience.
End every guest transaction with a sincere thank you.
Actively support team efforts and assist peers with a positive attitude.
Adjust to business and guest needs to deliver an easy and inspiring guest experience.
Demonstrate a service culture that prioritizes the guest service experience.
Inform guests about current promotions, store activities, and events.
Educate guests on how to use the Target App, including Wallet features.
Explain the benefits of Target Loyalty programs and assist with sign-ups.
Scan and bag guest items efficiently, accurately, and in compliance with food safety standards.
Minimize guest wait times while maintaining service and accuracy.
Direct guests to enroll, activate, and use Order Pick-Up and Drive-Up features.
Process returns and exchanges, partnering with leaders to resolve issues according to policy.
Maintain a clean and clutter-free work area.
Stock supplies during store hours while remaining available to guests.
Demonstrate ethical conduct, safety, and compliance.
Work safely, comply with safety policies, and report/correct hazards.
Support guest services like Order Pick-Up and Drive-Up orders, adhering to compliance regulations (e.g., adult beverage laws).
Perform other duties as assigned based on business needs.