Guest Advocate (Cashier or Front of Store Attendant/Cart Attendant) (T2358)

Target•Hilliard, OH

48d•$16 - $24•Onsite

About The Position

The Guest Advocate role focuses on creating an easy, inspiring, and friendly guest experience. This involves welcoming guests, exceeding service expectations, and focusing on guest interaction, loyalty enrollment, and store cleanliness. Advocates for both in-store and digital services, they are knowledgeable about Target's capabilities and features that drive adoption and guest loyalty. They are empowered to make shopping quick and easy for guests at various touchpoints, including checklanes, guest services, gift registry, pick-up, and drive-up, while ensuring exceptional quality. This role offers opportunities to build skills in communication, problem-solving, decision-making, adapting to different guest interactions, and promoting benefits and services.

Requirements

Enjoy interacting and helping others (guests and team members).
Thrive in a fast-moving, active, and physically demanding role.
Possess teamwork, flexibility, and creative problem-solving skills.
Open to working a flexible schedule, including nights, weekends, and holidays.
Communicate effectively, using positive language and attentiveness to guest needs.
Exhibit a welcoming and helpful attitude.
Demonstrate attention to detail while prioritizing tasks.
Willing to educate guests and engage around products and services.
Ability to communicate on multiple frequency devices and operate handheld scanners and other technology.
Work independently and with a team.
Capability to remain focused and composed in a fast-paced environment and accomplish multiple tasks.
Resolve guest questions quickly on the spot.
Accurately handle checkout operations and transactions.
Scan, handle, and move merchandise efficiently and safely.
Frequently lift or move product up to 10 pounds and occasionally up to 44 pounds.
Remain mobile for the duration of a scheduled shift.
Work in and be exposed to varying temperatures, humidity, and other elements.

Responsibilities

Greet guests warmly, making eye contact and initiating helpful interactions.
Help guests find items and resolve issues to ensure a smooth shopping experience.
End every guest transaction with a sincere thank you.
Actively support team efforts and assist peers with a positive attitude.
Adjust to business and guest needs to deliver an easy and inspiring guest experience.
Demonstrate a service culture that prioritizes the guest service experience.
Inform guests about current promotions, store activities, and events.
Educate guests on how to use the Target App, including Wallet features.
Promote Target Loyalty programs, assisting with sign-ups and sign-ins.
Scan and bag guest items efficiently, accurately, and in compliance with food safety standards.
Minimize guest wait times while maintaining service and accuracy.
Direct guests to enroll, activate, and use Order Pick-Up and Drive-Up features.
Process returns and exchanges, partnering with leaders to resolve issues according to policy.
Maintain a clean and clutter-free work area.
Stock supplies during store hours while remaining available for guests.
Demonstrate ethical conduct, safety, and compliance.
Work safely, comply with safety policies, and report hazards.
Support guest services like Order Pick-Up and Drive-Up, ensuring compliance with laws (e.g., adult beverage laws).
Perform other duties as assigned based on business needs.